Job Title: Receptionist
Location: Audi Approved Epsom
About the Role:
We are looking for a receptionist to provide cover at Audi Approved Epsom on an ad hoc basis. This role involves covering staff absence due to sickness, holiday, and training - mainly during afternoons and weekends - and may occasionally be at short notice. As a receptionist at Audi Approved Epsom, you will be the first point of contact for our customers, representing the dealership with professionalism and a friendly approach. This role is central to ensuring every visitor and caller receives a positive first impression of our business. From greeting customers and directing them to the right department to assisting with events and administrative tasks, you will help maintain a smooth and welcoming front-of-house operation.
Hours: Zero-hours contract – hours are not guaranteed and will be offered as and when cover is required.
Key Responsibilities:
* Welcome and greet all visitors to the dealership, ensuring they feel valued and at ease.
* Direct customers to the appropriate department or team member.
* Answer incoming calls promptly and route them to the correct person or department.
* Assist with customer events and promotions when required.
* Carry out ad hoc administrative duties to support the team.
About You:
You are professional, approachable, and confident in dealing with customers face-to-face and over the phone. You take pride in creating a positive first impression and can quickly build rapport with people from all walks of life. Previous experience in a customer-facing role is desirable, and you are organised, reliable, and able to handle multiple tasks with ease.
Skills and Attributes:
* Strong communication skills and a polite, friendly manner.
* Ability to stay calm and professional in a busy environment.
* Good organisational skills and attention to detail.
* Comfortable using the telephone system and basic computer applications.
* A proactive approach to helping both customers and colleagues.
About the Company:
Founded in 1936 by the Frost family, Drift Bridge Group has grown from a single Epsom showroom into a thriving, family-run business. Since 1974, we have proudly represented Audi and Volkswagen, expanding our operations to include additional showrooms and a Trade Parts Specialists (TPS) division. Today, in its third generation of family ownership, we remain committed to delivering exceptional service to our customers while valuing and supporting our employees. At Drift Bridge Group, you'll find a friendly and professional working environment where teamwork, integrity, and customer care come first.
We value diversity and provide equal opportunities for all employees, encouraging applications from individuals of all backgrounds. If you are ready to join a supportive and professional team where your contribution is valued, we'd love to hear from you.
Work Location: In person
Reference ID: 0021