1. Immediately-available Ongoing Temporary Role
2. Customer Service Role in an Office Environment
About Our Client
The organisation is a well-established, award-winning brand with a strong market presence. As a medium-sized company, they focus on delivering quality products and services to their customers
Job Description
3. Provide exceptional customer service and respond to inquiries promptly via phone and email.
4. Coordinate and manage customer orders efficiently.
5. Maintain accurate records and ensure data integrity in all transactions.
6. Support the team in resolving customer issues and complaints professionally.
7. Collaborate with internal departments to ensure smooth operations.
8. Monitor and track delivery schedules to meet customer expectations.
9. Prepare and process documentation related to customer accounts.
10. Assist in improving customer service processes and procedures.
The Successful Applicant
A successful Customer Service Coordinator should have:
11. Previous experience in a customer service role, either customer-facing or over the phone.
12. Strong organisational and multitasking abilities.
13. Proficiency in using customer service software and systems.
14. Excellent communication and interpersonal skills.
15. Attention to detail and accuracy in handling data.
16. A proactive approach to problem-solving and customer satisfaction.
17. Ability to work effectively in a fast-paced environment in Wiltshire.
What's on Offer
18. Competitive hourly rate between £14.00 and £15.00 per hour.
19. Temporary ongoing position with the potential for future opportunities/permanent prospects, if desired.
20. Work on-site for 5 days a week in Wiltshire.
21. Opportunity to gain valuable experience in an award-winning Trowbridge-based business.
If you are enthusiastic about providing excellent customer service and thrive in a dynamic environment, we encourage you to apply for this exciting role in Wiltshire.