Proclinical is seeking a Junior Customer Service Analyst to join a dedicated team. This role is focused on providing proactive, customer-oriented, face-to-face onsite support to end users. The successful candidate will be involved in the imaging and configuration of a large number of computers. This is an excellent opportunity for someone looking to develop their IT problem-solving skills and people skills in a supportive and dynamic environment.
Responsibilities:
* Provide proactive, customer-focused support to over 2,000 end users.
* Support the imaging and configuration of many computers.
* Use ITSM systems to log and track end user incidents, working within SLAs.
* Build strong relationships within the team and with end users.
* Learn and adapt to our enterprise solutions such as Google Suite, iOS, Windows 11, ServiceNow, MobileIron & Nexthink.
* Assist in building and configuring computers for new starters and upgrading existing users' laptops.
Key Skills and Requirements:
* Previous exposure to platforms like Google Suite, iOS, Windows 11, ServiceNow, MobileIron & Nexthink would be an advantage.
* Experience working with iOS devices such as iPhone, iPad & Mac, Windows hardware and meeting room technology would be beneficial.
* Experience in a face-to-face customer service environment is advantageous.
* Excellent team working skills.
* Strong customer service skills.
* Eagerness to learn and acquire new technical skills.
* Curious mindset with a passion for IT.
If you are having difficulty in applying or if you have any questions, please contact Terri-Anne Gray on t.gray@proclinical.com.
Apply Now:
If you are interested in learning more or applying to this exciting opportunity, please complete the form below and attach a copy of your CV. Alternatively, for further details or to talk directly to a life sciences recruitment specialist, please request a call back at the top of this page.
Proclinical is a leading life sciences recruiter focused on finding exceptional people and matching them with the finest positions across the globe. Proclinical is acting as an Employment Agency in relation to this vacancy.