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The Drainage Technicians are responsible for attending domestic and commercial sites and investigating wastewater works, instigating and resolving issues for our customers, along with making appropriate recommendations.
* Liaise with commercial and domestic customers on site.
* Customer service – engaging with customers in a professional manner.
* Investigate and diagnose issues via site surveys.
* Advise customers as to solutions and implementing accordingly, this may include:
* Drain clearance
* De-scaling and root cutting
* Performing minor excavations and patch lining
* Preventative maintenance
* Use high-pressure water jetters, CCTV camera survey equipment and rods.
* Identify potential concerns and making recommendations to customers for additional work.
* Interpret and work with drainage drawings, operating independently in areas of expertise.
* Drive Brand awareness through professional appearance, interactions and technical knowledge.
* Share knowledge and best practice with colleagues.
* Make recommendations to the Regional Development Managers to the success of the region.
* Help to resolve any operational issues, performance issues or compliance within the territory, taking all steps to safeguard the brand’s reputation.
Experience/skills/knowledge
* 1 year’s previous experience of working within the drainage sector.
* Ideally 1 years’ experience/knowledge of plumbing principles
* Drainage tanker experience (preferred)
* Full clean UK driving license with flexibility to travel.
* CSCS card holder (preferred)
* Ability to use a mobile telephone (calls, photo’s, email and CRM Application etc.).
* High-pressure water jetting (HPWJ) certification
* Excellent verbal and written communication skills
* A DBS check will be part of the on-boarding process
* To be able to work as part of an on-call rota providing a 24 hr service.
Characteristics
* Lead from the front in this hands-on role, enjoys working with and through people to deliver positive results.
* Positive, can-do attitude and ability to problem solve
* Organised, goal orientated and willing to learn
* Able to work on your own and enjoy working outside.
* Motivated
* Customer centric
Brand
DMD UK Drain Doctor
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Engineering and Information Technology
* Industries
Consumer Services
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