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The Inbound Sales Administrator acts as the connecting piece between the customer and the Business Development Managers by doing things like processing orders, keeping track of customer information, and providing post-sale customer service reports. It's a fast-paced environment that requires the ability to multi-task and would suit someone who enjoys going above and beyond for customers, both internal and external.
Due to the known consignor duties carried out, the successful candidate will need to provide 5 years' work history including confirmation of dates from previous employers. A basic DBS check will also be required for this role.
Requirements:
* Excellent interpersonal and communication skills
* Experience in Customer Service/Administration or similar role
* Team player
* Organised and methodical in approach
* Ability to multi-task
* A satisfactory basic DBS check
Key Duties & Responsibilities:
* Handling all service-related and customer orders, including requests, processing, dispatching goods, and providing information such as stock availability, delivery dates, and pricing
* Serving as the point of contact for sales inquiries, communicating requests to relevant Business Development Managers or Distributors, and supporting the production of quotations
* Providing confident customer care
* Responding promptly and efficiently to sales inquiries daily
* Establishing and maintaining customer account details with up-to-date information in the DSE operating system
* Preparing export documentation accurately, ensuring compliance with statutory Customs & Excise procedures
* Processing and coordinating customer requests for online store approval and monitoring subsequent sales orders
* Processing credit card payments via online payment systems
* Working effectively as part of a team with Production, Quality, Dispatch, and Accounts to ensure high-quality products are delivered on time
* Assisting in other areas of the company as required
Benefits include:
* 25 days holiday + Bank Holidays
* Life Insurance
* Enhanced Maternity/Paternity pay
* 5% Pension contributions
* Company-wide performance-based annual bonus scheme
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