Our client is looking for 1st Line IT Desktop/Service Desk Support Engineer to join their busy and growing team. The role is located in central Brighton and you will be based in the Brighton office 4 days a week and the Crawley office, one day a week (this journey is expendable). This may be subject to change in the future.
You will ideally be a Graduate holding an IT related degree and/or completed a CompTia and possess ideally a minimum of one year experience in an IT Support role, this is deskside and service desk. You will be supporting a large number of internal end users across multiple offices, with all 1st line queries using a ticketing system. Helping users to solve technical issues with their computers, hardware and software.
Logging the query that is received by telephone or email onto a ticket system and fixing basic problems according to your experience and then escalating more complex queries to 2nd line. Communicating and updating the user at all times until resolution. Adhering to Service Level Agreements provided by the business.
Great opportunity to grow within your IT support career path Competitive salary, excellent company benefits and a supportive and friendly team environment on offer.
Skills/Experience/attributes:
Graduate with an IT Related degree, ideally Computer Science or similar or relevant IT course studied at Secondary education
CompTia is highly desirable
At least one year of working experience in an IT Support role in a professional office environment
Knowledge and experience of Active Directory administration
Experience of the full Microsoft suite
MS Office 365 experience is desirable
Hardware trouble shooting and fault diagnosis
Knowledge of Word, Excel, Outlook, Teams and PowerPoint
Outstanding communication skills, face to face, verbally and written
Strong customer service skills
Good listener and remains calm under pressure
High attention to detail
Enjoys learning new skills and a fast learner
Likes to be part of a team but also working under own initiative