Office Administrator
Full-time (Monday-Friday, 9am-5pm)
Starting salary £25,397
Marr house, Inverness
About us
Here at Roavr we believe in empowering our people to pursue and attain their personal and professional aspirations. We recognise that individual growth leads to collective success, so we strive to foster an environment that encourages continuous learning through mentorship, ongoing training and a culture that values every employee's journey. We are committed to being a catalyst for our people to reach their fullest potential.
Integrity and consistency form the foundations of our actions and decisions. We are committed to remaining accountable. When we make a commitment we see it through; ensuring that our words always align with our actions.
It is this ethos that has allowed us to form relationships based on reliability, earning the trust and respect of both our colleagues and our customers.
We bring passion and vibrancy to everything we do. We inspire those around us to achieve greatness ensuring that we collectively move forward with optimism and a purpose.
It is through this proactive engagement and a result orientated approach that we ensure our customers goals are not just met but exceeded.
We challenge the status quo and embrace change, we understand that to stay ahead of the curve we must continue to explore and adopt new ideas, new methodologies and new technologies. This culture of innovation where creative thinking and problem-solving is celebrated ensures that we are able to meet the ever evolving needs of our customers.
As Roavr continues to grow year on year, we are now seeking a proactive and organised Office Administrator to join our team in Inverness.
The role
We provide services on a nationwide basis and this role will primarily support our small sales team by following up on customer quotes and efficiently managing incoming calls. In addition, the Office Administrator will undertake various administrative duties to ensure smooth day-to-day operations.
In order to support you in your role and growth, continuous ongoing CPD will be provided and we also have a team of knowledgeable and experienced consultants to support you where needed.
Key responsibilities will include:
* Follow up on customer quotes and provide timely assistance to potential clients.
* Triage and manage incoming calls, directing inquiries to the appropriate team members.
* Perform general administrative tasks, including data entry, document management, and scheduling.
* Support sales processes with accurate record-keeping and communication.
* Assist with other office duties as required to contribute to the overall efficiency of the company
Ideally you will have experience of working as an Office Administrator within a sales or customer service environment. You will be required to greet clients in a friendly welcoming manner, you will be able to multi-task and remain calm under pressure.
* Strong organisational and multitasking abilities.
* Excellent communication skills, both written and verbal.
* Prior administrative experience, ideally in a sales or customer service environment.
* Competency in Microsoft Office and other relevant software.
* Ability to work independently and collaboratively within a team.
* Attention to detail and a focus on getting things right the first time are essential.
* Some knowledge of arboriculture and ecology would be advantageous but full training will be provided.
Benefits
* 25 days annual leave + bank holidays
* Birthday off
* Pension Scheme
* Employee Assistance Program
* Gym membership
* Discretionary bonus scheme
* Continuous professional and personal development