This is a fantastic opportunity for an experienced customer service leader to join a growing logistics firm in West Hull in this exciting opportunity to lead and develop the customer service team. This team is growing and offers excellent potential to support the continual drive for exceptional customer service for their established and new clients across the UK and Europe.
Reporting in to the Customer Service Manager, you will be responsible for the UK-based customer service team. You will drive the team's performance, delegate work across the team and support with training and development. You will lead by example, demonstrating a commitment to exceptional customer service, a drive towards KPIs and SLAs, be the point of contact for escalated issues and promote a strong team culture.
A demonstrable track record of customer service team leadership, ideally from within a logistics setting.
Be solutions-focused and committed to continual improvement in service delivery.
Ability to effectively use and train IT systems, including CRM and Excel.
30pm Mon-Fri (occasional cover required for holidays and weekends)
22 days annual leave + bank holidays
Auto-enrol pension
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