Role: Customer Due Diligence Administrator
Division: Mercedes-Benz Financial Services
Duration: 2nd March – 26th June 2026 initially
Basic pay rate: £ per hour
Hours: Monday – Friday 08:30 – 17:00 with a 1-hour lunch break
Location: 3 days in Tongwell, 2 days from home
Your New Role:
In this role, you will be responsible for managing inbound customer due diligence submissions from the dealer network, assessing quality and ensuring that all submitted information is of a high standard. Aligning with anti-money laundering (AML) and counter-terrorism financing (CTF) regulations and internal policies. Migrating the information into our CRM system to allow the case to be worked by an Analyst.
CDD submission management:
Review and asses the email submission, ensuring quality is of an appropriate standard and all relevant documents are received.
Email management:
Respond to any email submissions where quality or missing documents are identified to ensure an efficient processing time is achieved.
Service Request Creation:
Create Service Requests in the Oracle system and upload supplied documentation (ID and pro forma) for the Analyst to work the case. Where possible, create Service Requests for future planned vehicle handovers to give clear forecasting and insight into future activity.
Management Support:
Support with regular updates and feedback on the quality and performance of submissions.
What You’ll Need to Succeed:
• Ideally a minimum of 1 years experience in an admin-based role
• Excellent attention to detail with both analytical and problem-solving skills
• Strongmunication skills, both written and verbal, with the ability to present findings clearly and concisely
• Team player, able to collaborate with team members and wider colleagues across the business
What You’ll Receive in Return:
• Opportunity: Work with a leading automotive brand.
• Modern Facilities: The recently refurbished headquarters in Tongwell, Milton Keynes, offer amenities such as an onsite cafe, hot desks, and free parking.
• Technology: Contingent workers receive their own laptop.
• Hybrid Working: Enjoy a balance of working from home (3 days a week) and office-based work (2 days a week, Monday to Friday).
• Silent Room: A dedicated space in the Tongwell office for prayer or reflection.
• Long-Term Career Progression: Potential for permanent roles.
#4771170 - Shanteece Munroe