Client Liaison Executive
Salary Range: £27K to £30K (dependant on experience)
Hours: 9am to 6pm, Monday to Friday
Office Based: Windsor
Industry: Luxury Interiors & Fabrics
About Us
Join a dynamic and pioneering luxury interiors brand during an exciting phase of global growth. de Le Cuona is internationally recognised as a leader in natural luxury textiles and accessories, with sustainability and craftsmanship at the heart of everything we do. Helmed by a visionary CEO listed among the top 50 most influential people in British Luxury, our brand is celebrated for its understated elegance and unrivalled quality.
Each collection is thoughtfully designed and crafted using the finest natural fibres and the expertise of master artisans worldwide. With a reputation for innovation and exquisite design, we offer a beautiful work environment located in the heart of Royal Windsor, just opposite the historic castle.
The Role
We're looking for a Client Liaison Executive to join our vibrant Windsor office. This is a key customer-liaising role (via telephone and email) where you'll manage orders, build relationships, and contribute to our sales pipeline. If you're passionate about interiors, thrive in a fast-paced environment, and love delivering exceptional service, we'd love to hear from you.
Responsibilities
Order Management & Customer Support
* Process and follow up on sales orders and quotations
* Respond to customer enquiries via phone and email
* Ensure accurate data entry and order tracking
* Liaise with distributors, showrooms, and sales teams
Sales Pipeline Development
* Build relationships with clients; interior designers, specifiers, and architects
* Identify and follow up on new business opportunities
* Promote our luxury fabrics and accessories
* Own revenue targets for a defined customer group
Customer Experience Excellence
* Deliver world-class service and aftercare
* Handle returns and resolve issues professionally
* Stay informed on export, freight, and VAT procedures
* Continuously seek ways to improve customer experience
What We're Looking For
* Proven experience in customer service and order processing
* Background in luxury interiors, fabrics, or design is a plus
* Proficiency in MS Office, previous use of SAP software is a plus
* Strong communication skills (written and verbal)
* Highly organised, proactive, and detail-oriented
* Able to work independently and take initiative
* Passionate about interiors/fabrics and delivering excellence
Benefits
* Competitive salary based on experience
* Opportunity to work with a globally respected luxury brand
* Opportunity to join a great team of people
* Gym membership
* Company Pension Scheme
* Private Healthcare
* Company Bonus Scheme
* The chance to attend industry events in interiors/luxury sector
* Opportunities for career growth and development
Job Types: Full-time, Permanent
Pay: £27,000.00-£30,000.00 per year
Application question(s):
* What location will you be commuting from?
* Please explain why you are interested in applying for the role?
* What previous customer service or order processing experience have you had?
* Do you have any previous experience of working within the fabrics or luxury industry? Please expand on your answer.
* Do you have the legal right to work in the UK without needing employer sponsorship now or in the future?
Work Location: In person