Job Description
SAP Support Lead
£450-£550/day Inside IR35
Panoramic Associates are supporting a Public Sector organisation in their search for an experienced SAP Manager to take ownership of day to day SAP service within the organisation on an initial 3-6 month contract with likely extensions to run for the 12 month period.
It's a Legacy SAP environment. The immediate priority over the next 12 months is to keep the platform stable and well supported/managed while providing confident technical oversight and calm, effective expectation management across the different stakeholders. You'll oversee incident/problem management, vendor performance, stakeholder engagement, and the internal support team, bringing the right blend of hands-on SAP support knowledge and service leadership.
You'll be working with senior stakeholders, a small internal support team, and a third-party support partner.
Key focus
* BAU SAP support leadership stability, service quality, and clear stakeholder communication
* Hands-on SAP support understanding, enough technical depth to "go into the system", interrogate issues, and challenge/guide the right fixes
* Supplier + internal team management: manage the support contract and coordinate effective delivery
* Stakeholder satisfaction through communication: proactive updates, expectation setting, and relationship-building
Working pattern/location
* Mostly remote
* On-site expectation: approx. once per month
* The wider team is not routinely on-site
Essential experience
* Experience in SAP support/service leadership in a smaller SME or public sector environment
* Technical knowledge to be able to diagnose/support issues and engage credibly with technical teams/suppliers (not just ticket escalation)
* Strong stakeholder management in environments with high urgency and direct communication style
* Proven ability to improve outcomes through communication, expectation management, and service discipline
Relevant SAP technical background (any of the below)
* SAP Finance (FI/CO) and/or
* Procurement (MM/SD-MM) and/or
* General SAP administration/support (eg, BASIS/security/access/transports - depending on your profile)
Interested?
Apply with your CV and always feel free to pop me a linkedin connection request (Katelin Lovell at Panoramic Associates) with a short note highlighting:
* Your hands-on SAP support exposure (what you've supported, what you've been accountable for)
* Your experience managing stakeholders under pressure
* Any supplier management ownership (service reviews, escalations, KPIs, contract delivery)