About The Role Team – Group Operations Working Pattern - Hybrid – 2 days per week in the Vitality Bournemouth, London or Stockport Office. Full time hours per week. We are happy to discuss flexible working! Top 3 skills needed for this role: Stakeholder management Requirements management Excellent communication skills What this role is all about: We’re looking for a Senior Business Analyst to play a pivotal role in shaping and delivering business-critical projects across Vitality on a 12-month FTC. Sitting at the heart of our Business Change function, you’ll work across the full project lifecycle - turning early ideas into clearly defined, well-scoped requirements, supporting solution design with architects, and ensuring what’s delivered meets both business needs and customer outcomes. You’ll assess the impact of proposed changes, manage risks and dependencies, and maintain clear traceability from requirement through to solution. Alongside delivery, you’ll help strengthen how we do analysis at Vitality - championing best practice, improving ways of working and supporting the development of other analysts. Key Actions Lead ideation analysis (where required) for new change initiatives Identify and assess the organisational impact of proposed changes Raise and manage project-level risks, issues, assumptions and dependencies, providing mitigations and owning items where appropriate Collaborate with Enterprise and Solution Architects to ensure designs meet functional and non-functional requirements Define and support the approach to requirements management from initiation through to delivery Ensure end-to-end traceability of requirements across projects and initiatives Provide realistic, robust estimates for analysis deliverables for planning purposes Act as an escalation point for business analysis activities during delivery Proactively identify and lead continuous improvement initiatives within the Business Analysis Practice Peer review BA outputs, providing constructive feedback and ensuring alignment to internal standards Coach and support junior team members where required Adhere to change management protocols in all analysis activity Encourage and support project teams to follow change management processes What do you need to thrive? Experience engaging stakeholders at all levels across the organisation Strong connection to industry best practice and the Business Analysis profession Experience operating within complex matrix environments Proven track record in producing a range of analysis artefacts Experienced in coaching others on the effective use of analysis artefacts Background working across both Agile and Waterfall environments Excellent written and verbal communication skills Strong organisational skills with the ability to manage multiple priorities Demonstrated ability to identify and drive continuous improvement opportunities Strong understanding of business analysis approaches and methodologies So, what’s in it for you? Bonus Schemes – A bonus that regularly rewards you for your performance A pension of up to 12%– We will match your contributions up to 6% of your salary Our award-winning Vitality health insurance – With its own set of rewards and benefits Life Assurance – Four times annual salary These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. If you are successful in your application and join us at Vitality, this is our promise to you, w e will: Help you to be the healthiest you’ve ever been Create an environment that embraces you as you are and enables you to be your best self Give you flexibility on how, where and when you work Help you advance your career by playing you to your strengths Give you a voice to help our business grow and make Vitality a great place to be Give you the space to try, fail and learn Provide a healthy balance of challenge and support Recognise and reward you with a competitive salary and amazing benefits Be there for you when you need us Provide opportunities for you to be a force for good in society We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy. About The Company We’re incredibly proud to be recognised for the culture we've created — recently being named one of Glassdoor’s Best Places to Work 2026, and in 2024 we were delighted to be awarded Top 10 Places to Work in the Sunday Times Awards. We’ve been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives – they benefit, our business benefits, and society benefits. We’re successful because we attract, develop, and retain the best people – and because we care. Plus, you get to join our 1.7 million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out. Diversity & Inclusion We welcome applications from individuals of all backgrounds, experiences, and perspectives. Vitality’s sustainability Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. If we receive a high volume of applications, we may close this vacancy early. Please submit your application as soon as possible.