Responsibilities
* Readily interact with all visitors/tenants within the shopping centre, delivering first class customer focused service
* Carry out regular patrols of the shopping centre as detailed in the site assignment instructions, being always proactive
* Continuously look for opportunities to be of assistance to visitors at the shopping centre, proactively helping wherever opportunities arise
* Safeguard all sites are a safe and non-threatening environment for all visitors/tenants
* Ensure all incidents are managed in accordance with site policies and procedures
* Liaise with site control room proactively reacting to incidents and ensuring colleagues are fully briefed and always supported
* Ensure any unsecured areas of the site are reported to the Control Room immediately and action taken to resolve
* Record/log all non-conformances and emergencies with the appropriate control room operatives
* Deal efficiently and effectively with all emergencies ensuring the Centre team are kept fully informed
* Monitor human behaviour, surveillance of suspect individuals, logging, and reporting incidents in line with site/company policies
* Maintain vigilance and highlight/manage unauthorised access by banned individuals
* Ensure radio procedures are always adhered to
* Ensure all events/incidents are recorded in the Security Officer notebook correctly and notebook policies are always adhered to
* Undertake any other reasonable duties as required to meet the needs of the business
* Any other reasonable duties as requested by your line manager
* Ensure a timely response to all security issues and events
* Complete all training requirements as requested by line manager
* Be available to cover at least one additional shift per month if requested to cover absence/annual leave
* Liaise closely with the Environmental Services team delivering one service and highlight opportunities in working as one team
* Any other duties as assigned by your manager to support the team and ensure the smooth operation of the business will be communicated to you
Qualifications & Requirements
* This role is the public face of the Security Team; a can-do and professional attitude is essential
* Ensure exemplary standards of security and customer service are always provided to the client and visitors to the site
* Be professional, pleasant, friendly, courteous and helpful always whilst carrying out duties to the highest standard
* One team approach
* Take ownership of all situations to ensure tasks are completed or escalated when necessary
* Always stay motivated, aim high and achieve
* Respect all staff and visitors within the shopping centre
* SIA and CCTV license essential
Benefits
* 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
* Mental Health support and Life Event Counseling
* Get Fit Programme
* Financial and legal support
* Cycle to work scheme
* Access Perks at Work, our innovative employee app where you can find:
* Perks: discounts, gift cards, cashback, and exclusive offers
* Life: Search for resources and tools on topics ranging from family and life to health, money and work
* Support: Online chat or telephone service for urgent support in a crisis
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