About Breville
Over the past 90+ years Breville has grown to become an iconic global brand, delivering kitchen products to over 70 countries around the globe. Breville enhances people's lives through the delivery of brilliant innovation and thoughtful design based on deep consumer insights, empowering people to do things more impressively or easily than they'd thought possible in their own home and ultimately allowing them to "Master Every Moment".
Service Desk Analyst
We're looking for a motivated London based Service Desk Analyst to join our Technology Services team in EMEA. You'll be the first point of contact for IT issues, incidents, and requests, helping to keep our global business running smoothly. This role is perfect for someone with strong troubleshooting skills, a customer-first mindset, and the ability to work both independently and collaboratively.
Key Responsibilities
* Respond to and resolve IT incidents, requests, and major issues within agreed SLAs.
* Support asset lifecycle management and ensure compliance with IT standards.
* Maintain and create knowledge base articles, FAQs, and process documentation.
* Provide exceptional customer service, taking ownership of issues and delivering proactive solutions.
* Collaborate with internal teams and external vendors to resolve technical issues and support projects.
We're Interested in Hearing from People Who Have
* Degree in a relevant discipline or 5+ years’ experience in IT Service Desk/Desktop Support.
* Strong troubleshooting skills across Windows, O365, and Active Directory/Entra.
* Solid knowledge of PC hardware, peripherals, and Microsoft operating systems.
* Excellent problem-solving, time management, and communication skills.
* Desirable: Microsoft Certifications, ITIL Foundation, or networking knowledge.
What we offer you
* Competitive compensation package
* A fun and rewarding team environment
* Opportunity to work for an Australian Stock Exchange listed company
* Employee assistance program
* Paid parental leave policy
* Employee discounts of up to 50% on all our electrical products
* Corporate health and wellness benefits
Breville Group is proud to be an Equal Opportunity Employer.
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