Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future‑ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever‑changing world.
Role Purpose
The Process Integration Business Analyst will support integration and transformation activity across Pricing & Underwriting and related functional areas. The role is responsible for understanding current state processes across Aviva and Direct Line, mapping end to end workflows, identifying gaps, and enabling design of future state models that deliver efficiency, alignment, and risk reduction.
Key Responsibilities
- Support the discovery, documentation, and analysis of “as is” processes across both organisations, including pain points, handoffs, controls, and dependencies.
- Facilitate workshops with SMEs to validate process understanding and uncover integration issues or optimisation opportunities.
- Produce clear process artefacts (process maps, data flows, procedure notes, RACI updates) in line with Aviva process design and governance standards.
- Support the definition of future state “to be” processes aligned to integration objectives, regulatory requirements, and business strategy.
- Work closely with Process Integration PM, Operations, Pricing & Underwriting, Risk, Technology teams and external partners to ensure shared understanding and alignment.
- Identify and assess risks, control requirements, and operational impacts during integration design.
- Provide analytical insight to support decision making, prioritisation, and implementation planning.
- Support readiness activities, including test scenarios, training content, and change impact analysis.
- Contribute to reporting, RAID management, and progress tracking for the integration workstream.
Skills & Experience
- Strong experience in Business Analysis within transformation, process change, operational improvement, or integration programmes.
- Proven ability to capture and document complex processes clearly and at varying levels of detail.
- Skilled facilitator able to engage stakeholders from multiple teams.
- Experience working with process frameworks, methodologies, and tooling (e.g., BPMN, Lean, SIPOC, Visio, Systems Thinking).
- Solid understanding of risk, control, compliance, and governance considerations in process design.
- Analytical and structured thinker with excellent communication skills.
- Experience in Data analytics, insurance, Pricing & Underwriting, or operational functions desirable but not essential.
Behaviours
- Curious, structured, and detail driven.
- Able to work with ambiguity and provide clarity.
- Collaborative and relationship focused.
- Proactive, organised, and delivery driven.
Mandatory Skills: Financial Services.
