Swinton Estate
Spa
Full time
Permanent
Country Club & Spa Reception Supervisor
Full Time 40 hours per week, working 5 days over 7 (to include weekends on a rota basis)
Up to £26,500 per annum plus service charge
We are looking for a dedicated and experienced Country Club and Spa Reception Supervisor to lead our front desk team and ensure an exceptional first impression for all visitors.
Who We Are
Swinton Estate is situated in the Yorkshire Dales and is one of the largest privately owned estates in England. Constantly developing we boast Swinton Park, a luxury traditional castle hotel with 42 bedrooms, two holiday cottages and award winning Samuel's Restaurant; a luxurious country club and spa including the contemporary Terrace Restaurant; Swinton Bivouac a glamping site with tree lodges, yurts and café, and last but by no means least the Swinton cookery school.
As part of our C.A.S.T.L.E commitments, environment and sustainability here at Swinton is a major strand. Alongside our pledge for the Estate to be Net Zero by 2030, a commitment from each individual is crucial. Each individual is permitted to be involved with resource reduction and staff engagement initiatives to cascade the importance to other staff members.
The Role: As Spa Reception Supervisor you will:
* Oversee daily operations at the reception desk, ensuring smooth and efficient service.
* Provide leadership and support to the reception team, including training and mentoring.
* Welcome members and guests warmly and professionally, addressing inquiries and resolving issues promptly.
* Manage bookings, appointments, and reservations accurately using our system.
* Ensure the reception area is clean, organized, and reflective of the club's high standards.
* Handle escalated complaints or feedback effectively, maintaining a positive image of the club.
* Monitor and report on key performance indicators, such as customer satisfaction and team performance.
* Collaborate with other departments to coordinate seamless service delivery.
We Are Looking For
* Proven experience in a supervisory or leadership role, preferably in hospitality or a luxury environment.
* Outstanding interpersonal and communication skills.
* Strong organizational and multitasking abilities.
* Proficiency in front desk systems and software (e.g., booking platforms).
* A polished and professional appearance and demeanor.
* Flexibility to work shifts, including evenings, weekends, and holidays, as required.
* A commitment to delivering exceptional customer experiences.
Package Description
* 30 days annual leave (pro rata for PT employees) including bank holidays, increasing with service
* Summer party, Christmas Party, Long Service Awards
* Eligible team members will benefit from a NEST pension scheme
* Use of the Country Club & Spa*
* 50% discount on food & beverage (including cookery school) and spa treatments/ packages within the hotel and Country Club & Spa for yourself and up to three guests*
* £75 room rate for yourself, friends & family*
* 15% discount for food & beverage or spa for family and friends*
* 15% off Swinton Estate voucher purchases*
* Refer a friend scheme up to £500.00 for a full-time member of staff
* Access to discounts, cinema tickets, days out and much more with Hospitality Rewards
* Complimentary meal when on duty
* Full Uniform
* Learning and Development opportunities to grow and progress through our business
* *T's & C's apply