Overview
Support the seamless coordination of weddings and events from the initial enquiry through to final delivery, acting as a key liaison between guests and internal hotel teams.
Responsibilities
* Maintain a proactive sales approach to enquiries, ensuring no sales opportunities are missed.
* Support event enquiries and client emails in the general Events inbox, actioning all enquiries daily to maintain conversion rates.
* Prepare and present event proposals, contracts, and pricing in line with the hotel revenue strategy.
* Conduct quality show‑rounds with guests, securing key business and building excellent rapport.
* Ensure consistent enquiry handling processes are implemented for every call, email, online enquiry and walk‑in.
* Record and complete booking system details correctly, including revenues agreed.
* Take responsibility for all booking details, ensuring their accuracy and handing over to operational departments; create detailed function sheets to support smooth event operation.
* Identify upselling opportunities and proactively increase revenue generation across the business.
* Collaborate with sales and operational teams to deliver exceptional service from booking to event completion.
* Build and maintain client relationships to drive repeat business.
* Follow up post‑event with clients to gather feedback and support repeat business opportunities.
* Ensure deposits, payments and final billing are processed in line with company policies.
Qualifications
* Prior experience in sales and event coordination in a hotel or venue is essential.
* Knowledge of conference and event sales techniques is essential.
* Passion for hospitality, luxury service, and event execution.
* Attention to detail and strong sales and communication skills.
* Confident, self‑motivated, and professional in all circumstances.
* Strong customer service ethos and ability to deliver consistently high levels of service delivery.
* Own transport and willingness to travel as required.
* Willingly work evenings and weekends.
Benefits
* Tips typically over £200 per month (≈ £3,400 per year).
* Complimentary bespoke uniform and chef whites.
* Complimentary meals while on duty.
* Refer a Friend bonus – up to £1,000.
* Holiday Buy/Sell scheme.
* Complimentary employee car parking.
* Complimentary state‑of‑the‑art onsite gym with personal trainer support.
* 31 days annual leave (including bank holidays), increasing with service.
* Professional development opportunities at all levels.
* Reimbursement for work shoes, sight tests and professional memberships.
* Modern, spacious discounted live‑in accommodation for eligible roles.
* Access to exclusive employee benefits, rewards and discounts in the hospitality sector, and wellbeing support.
* Annual awards ceremony, team events and incentives, and celebration of training achievements, birthdays, marriages, new babies and length‑of‑service awards.
* Employee Assistance Programme helpline and online support, wellbeing champions onsite.
* Team Member of the Month awards.
* Discounts on Grantley Hall restaurants, spa products and gift shop.
* Discounted stays at Grantley Hall and other Pride of Britain Hotels.
* Cycle to work scheme.
* Access to Stream for instant wage access.
* Simplyhealth – Health cash plan.
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