We are seeking to recruit a Process Officer in our Council Tax Recovery Section Contract type: 12 month Maternity Cover Key tasks and responsibilities: Process documents for Council tax accounts\payers within Liberata operational model. Ensure accounts are amended at the earliest opportunity. Process requests for Single Person discounts, direct debits, change of address, discounts and exemptions in a timely manner. Process requests for statement of accounts, appeals and complaints. Process recovery administrative documents. Ensure requests for supporting evidence are clear and concise. Ensure information relating to customers for other service lines is provided at the earliest opportunity. Undertake tracing function for account payers\debtors. Undertake validation of revenues data and thru-puts. Ensure the Performance Management tool is completed accurately and weekly performance table provided to the Team Service Manager in a timely manner. Essential Skills and Attributes: Educated to GCSE level or equivalent with minimum 5 grades A-C including English and Maths. Experience in a similar role. Experience\understanding in meeting targets and developing own performance. Competency in the use of various IT systems- NEC & NDMS, Mircosoft Council Tax billing / collection & recovery knowledge Good verbal and written communication skills Security vetting and checks: All successful candidates must meet the government’s Baseline Personnel Security Standard (BPSS). External candidates: This includes a basic criminal record check (for unspent convictions) and an annual adverse finance check (for CCJs, IVAs, bankruptcies, Scottish decrees, or Administration Orders). Internal candidates: An annual adverse finance check will be required. If you do not meet these requirements, your offer may be withdrawn.