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Position Description
Are you a passionate DevOps Analyst looking to work on impactful projects that improve lives while being part of a globally recognised, award-winning employer? If so, we have an exciting opportunity for you!
From public service transformation to cutting-edge commercial projects, our work has a wide reach, helping to make our daily lives more efficient. When you start your CGI story, not only will you be improving people’s lives, you can be sure we’ll do the same for you.
CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named one of the ‘World’s Best Employers’ by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner, not just an employee.
We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.
This role will involve mainly remote working with some occasional (expensed) travel to our offices, or client offices across the UK. All applicants must hold or be prepared to undergo National Security Vetting (NSV) to Security Check (SC) level as a minimum.
Your future duties and responsibilities
* Provide day-to-day support and operational oversight for one or more CGI-managed service clients.
* Build and maintain strong client relationships, promoting a collaborative service delivery model.
* Triage and manage client-reported issues using standard ITSM tools, ensuring alignment with SLAs.
* Maintain accurate, high-quality service records and documentation.
* Develop and apply an in-depth understanding of the client’s platform and applications.
* Escalate incidents when appropriate and work closely with technical teams to ensure resolution.
* Identify areas for process improvement and drive operational efficiency.
* Operate within Agile environments and adopt varying Agile practices.
* Support and monitor services in AWS and Azure cloud environments.
* Participate in an on-call support rota outside standard working hours when required.
Required Qualifications To Be Successful In This Role
We’re seeking a DevOps Analyst with the following skills and experience:
* Proven experience in Level 2 IT support or similar technical support roles.
* Demonstrated ability in triaging support tickets in a fast-paced environment.
* Strong incident management and problem-solving capabilities.
* Familiarity with the ITIL framework; experience with release management is a plus.
* Hands-on experience with ITSM tools such as ServiceNow, Jira, or Service Desk.
* Good understanding of cloud platforms, especially AWS and Azure.
* Experience with report generation and data extraction.
* Strong communication and collaboration skills
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
IT Services and IT Consulting
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