Cranstoun Worcestershire provides a range of services for those affected by drugs and alcohol. As part of the administration team, you will be the first point of contact, dealing with people who use our services in a non-judgmental, open and honest manner, helping them to feel comfortable when accessing our service. Working as a team you will also be responsible for providing effective
administrative support to the Worcestershire service, including prescribing administration. Experience of prescribing is not required as training will be provided.
You’ll need excellent communication skills to provide a welcoming and informative front‑of‑house and telephone service to all our customers. Good written and computing skills are also needed to be able to work confidently with all Microsoft programs and a case management system.
We’re looking for a team player who’s organised and efficient to ensure the day‑to‑day workload is managed effectively and completed within agreed deadlines. The ability to transfer your skills from one area of expertise to another would be an advantage.
Above all, you’ll be interested in joining a team that’s committed to providing excellent customer service working within a challenging, fast‑paced, dynamic and rewarding work environment that positively impacts people’s lives.
The service operates core hours of Monday–Friday, 9 am–5 pm. They also offer additional service hours on some days between 8 am–9 am and 5–8 pm. There will be a requirement to cover these hours on a rota basis. Part‑time/Job Share applicants will be considered.
All posts will be subject to an enhanced DBS Disclosure.
To discuss the role prior to application contact Saima Mehrbhan (Administration Team Leader) at smehrban@cranstoun.org.uk.
For more details and to apply, please visit our website https://www.cranstoun.org/work-with-us/currentvacancies
Closing date: 24May 2026.
Interview date: week commencing 1 June 2026.
We are an inclusive employer, committed to promoting equality and diversity in all areas of our work.
Registered Charity No: 1061582
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