Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible coins, trading cards, Funko Pops!, video games, event tickets, autographs, and memorabilia. Our subsidiaries include PSA, PCGS, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 1,900 people across our headquarters in Santa Ana and offices in Jersey City, Tokyo, Shanghai, Hong Kong, Toronto, Guadalajara, Dallas, and Paris. Authentication Supervisor, PSA Marketplace (Day Shift) Location: Ruislip, UK Reports To: Manager, eBay Employment Type: Temporary Position through an Employer of Record (EOR) Compensation: The salary for this position is £42,755 GBP. Actual compensation varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set. This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details. Role Overview We’re looking for a trading card Authentication Supervisor to join our PSA Marketplace eBay team to manage staff and ensure all team members are properly trained and working at the highest capacity. The supervisor is responsible for ensuring the team works with efficiency and that departmental goals are regularly met. The ideal candidate will possess comprehensive industry knowledge of trading cards (sports and TCG), be an expert in PSA’s authentication and grading standards, and will be able to add experience and depth to our authentication team through both their expertise in the content but also their training and leadership skills. This a day shift position. The schedule is Monday - Friday in line with our usual hours of business. Key Responsibilities Supervise the staffing, training, and scheduling of department personnel. Monitor staff productivity and assign tasks as needed. Create and maintain departmental structure, morale and sense of team. Develop production goals and ensure that goals are met. Plan employee schedules to meet daily operations goals. Develop staff skills and create a rewarding and fulfilling work environment. Create effective solutions for issues that arise within the Department. Ensure that all team members are using the appropriate resources to identify items. Actively devise strategies to maintain acceptable service levels. Maintain accurate records. Ensure proper procedures are followed and devise techniques to improve team efficiency. Implement improvements to keep error percentage to a minimum. Act as a knowledgeable and accessible resource for team members. Interact with our third-party partner; strong customer facing communication and support. Lead by example and be a champion of all company policies, including safety, attendance & security. Required Qualifications & Experience 5 years of professional experience including 3 years in a fulfillment, manufacturing (or related role) environment and 2 years in a managerial/supervisory role. 2 years managing 3rd party client relationships or working in a customer/client facing role. Bachelor’s degree in related field or equivalent work experience. Ability to travel to other sites (minimal to occasional). Strong verbal and written communication, including an ability to understand and relay company policies/procedures. Dependable and personable team player who works well with both internal and external stakeholders. Data-driven problem solver with an understanding of general business implications of decisions. Comfortable multitasking and prioritizing a variety of projects in a fast-paced environment with little room for error. Influential leader who can inspire/motivate others and effectively drive change within the department. Strong project management and planning/organizational skills; ability to develop and execute realistic action plans. Familiarity with standard concepts, practices, and procedures within trading cards, tickets and other forms of sports and non-sports collectibles. Desired Attributes Demonstrate effective problem-solving abilities. Strong organization skills to achieve production goals and maximize productivity. Ability to work in a close team environment. Thrives in a high-paced environment. How to Apply To apply, please submit your CV and a cover letter through our Workday job board. If you require this application in an alternative format, or reasonable adjustments for the interview process, please contact people@collectors.com. Right to Work Applicants must have the legal right to work in the UK. Proof of eligibility will be required before employment commences. Data Protection Notice When you apply to a job on this site, the personal data contained in your application will be collected by Collectors (“Controller”), which is located at 1600 E St Andrew Pl Ste 150 Santa Ana, CA 92705 and can be contacted by emailing people@collectors.com. You may reach our privacy protection officer by emailing privacy@collectors.com. Your personal data will be processed for the purposes of managing Controller’s recruitment, hiring, and related activities, which include but are not limited to setting up and conducting candidate interviews and technical exams, evaluating and assessing the results thereof, and communicating with the candidate. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for Employment. Your personal data will be collected by and shared with Workday, a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under the 2021 Standard Contractual Clauses adopted by the European Commission. You can obtain a copy of the standard contractual clauses by contacting us at people@collectors.com. Where necessary, we may share your data with additional recipients for the purpose of processing your application and/or concluding an employment contract. Examples include Deel Inc., our employer of record in Europe, and staffing agencies. We will only do so in accordance with applicable legal requirements. Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. In addition, you may lodge a complaint with an EU supervisory authority. Equal Opportunities Collectors is an equal opportunity employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. LI-EM1 Collectors uses e-Verify to validate your ability to work legally in the United States. We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to jobs@collectors.com. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support. If you require an accommodation to apply or interview with us due to a disability or special need, please email people@collectors.com. U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants. If you are based in California, you can read information for California residents here .