Job Description
Are you ready to write your next chapter?
Make your mark at one of the biggest names in payments. We’re looking for a Part-Time Operations Supervisor to join our ever-evolving SMB Operations team and help us unleash the potential of every business.
What you’ll own as the Operations Supervisor (Part Time):
You will be responsible for managing the day-to-day performance of a team of 10-15 Worldpayers. The role requires you to be able to inspire a team to deliver SLAs. We are constantly challenging our processes so you will be required to have a drive to continuously improve our people and be creative at pace to influence positive change. You will build and develop positive working relationships with internal and external customers.
1. Responsibility for the day-to-day performance of boarding SMB and Corporate new applications.
2. Ensuring all regulatory requirements are met during the CDD process, along with the constant monitoring of the operational processes.
3. Manage the team against set objectives and predefined SLAs to ensure high levels of output and service to our customers and internal teams.
4. Plan operational resource to ensure efficiency and that service levels are met on a daily, weekly and monthly basis.
5. Continually improve skill and capability across the team by delivering effective coaching and develo...