If you love working at a busy pace, are a great communicator and can wear different hats then join our Credit Control team to help us maintain our place as the Nation’s leading tool hire business About The Role As a credit controller in our team you will handle your own portfolio of customers, which means you steadily build up and nurture great relationships. Using your communications skills effectively both over the phone or email will ensure you are representing our company in a professional manor. Much of the time you are chasing overdue debt but will also be handling inbound queries so customer focus is key. Your main contacts will be customers, internal stakeholders such as account managers and other business departments. Ultimately you will achieve reduced debtor days, prevent legal escalations and resolve queries quickly and effectively. Key Responsibilities Pro-actively deal with both due and overdue debt ensuring queries are resolved effectively Build strong relationships with internal and external customers in addition to other agencies Be accountable for and take ownership of your allocated ledger Improving percentage of debts paid to terms Effective reduction of aged debt Escalation of accounts in line with agreed collection paths Processing credit card payments as and when required Participate in monthly debt conference calls with internal stakeholders What We’re Looking For Proven customer service experience Excellent customer service skills being assertive and professional at all times Effective communication skills over both phone and email, maintaining good relations Pro-active and tenacious approach to work Resilient attitude towards challenging scenarios Demonstrate the ability to build effective relationships with internal and external customers Some credit control experience is desirable What We Can Offer You Competitive salary Competitive annual bonus scheme Salary sacrifice pension 25 days holiday, plus bank holidays Additional holiday purchase scheme Free Tool Hire Life Assurance cover 3x salary Share save scheme Eye care vouchers Recommend a friend scheme Learning & Development – commitment to upskilling and developing our people, structured in house training available alongside external training where required Cycle to work scheme Long service recognition My Vp discounts – a variety of discounts and rewards on thousands of well-known brands Discounts on HP products EE mobile contract discount offers Gym discounts Health Shield (discounted premiums on health care cash plan) Regit Assist 24/7 accident helpline – free joining A Little Bit About Us Established in 1954, Vp plc has evolved into a dynamic group of companies with expertise in equipment rental. Our organisation encompasses twelve prominent operating divisions: Airpac Rentals, Brandon Hire Station, Hire Station, MEP Hire, ESS, Groundforce, TPA, Torrent Trackside, CPH, Vp Rail, Vp RS and UK Forks. Across these divisions, we proudly provide an extensive range of specialist products and comprehensive services tailored to various industries. Our offerings cater to diverse sectors such as construction, civil engineering, rail, water, oil and gas, outdoor events, and housebuilding. With a rich history and a commitment to excellence, Vp plc is your trusted partner for all your equipment rental needs. Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.