Role
Client Services Officer
About the Organization
Bradford and Airedale Citizens Advice & Law Centre are a leading provider of legal advice and information, supporting thousands of clients every year. We are a busy, client-focused and dynamic service with a record of delivering high quality advice.
Job Details
Salary: £25,000 pro rata (£15,000)
Hours: 22.2 Part time Monday – Wednesday
Location: Bradford Offices
Reporting to: Client Services Team Leader
Responsibilities
* Act as the first point of contact for clients and external stakeholders across face‑to‑face, telephone and digital channels.
* Provide cover for the reception area during busy periods.
* Support clients attending drop‑in sessions and process incoming referrals.
* Manage a demanding, varied workload with confidence, flexibility and a can‑do attitude.
Qualifications
* Experience working in a client‑focused environment where confidentiality is essential.
* Confidence in dealing with clients who may be vulnerable or have multiple needs.
* Willingness to undertake initial on‑the‑job training and pursue ongoing development.
#J-18808-Ljbffr