Customer service advisor

Customer Service Advisor / Customer Service Executive required to join a manufacturing company based near Bedford. The successful Customer Service Advisor will support internal operations by handling customer enquiries, processing orders, and ensuring smooth communication between departments to maintain excellent customer service.

This is a great opportunity to join a well-established, process-driven business with a strong team environment and a focus on continuous improvement.

Package
* £30,000 depending on experience

* 25 days holiday + bank holidays

* Pension scheme

* Monday to Friday, 37.5 hours per week

* Based on-site near Bedford

Role
* Act as the first point of contact for customer enquiries

* Process and manage customer orders via SAP or similar system

* Provide accurate updates on order status and delivery timelines

* Liaise with internal teams to support smooth order fulfilment

* Assist in resolving customer issues promptly and professionally

Requirements
1. Experience in customer service or order processing within manufacturing or a technical environment

2. Strong communication skills both verbal and written

3. Excellent attention to detail and accuracy