Salary: Competitive Salary Bonus Excellent Benefits Digital Order Executive - Ripon – IT 12 Month Fixed Term Contract Hybrid Working – 4 Days a Week at Home So, who are we? We are Wolseley - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild. Also, did we mention? In addition to the competitive salary, there are also benefits on tap – including Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity/adoption leave and access to a great range of online and high street discounts. We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more! As a Digital Order Executive based in Ripon, you’ll be responsible for: Managing customer queries around orders placed on our website Managing customer queries on our live chat, responding to them promptly Managing a busy centralised inbox and answering the phones to manage customer queries regarding orders placed online Liaising with our third-party providers around website issues This is a full-time, permanent role working 40 hours a week Monday – Friday and one in every Saturdays. There are three shifts for this role as follows: 7.30am – 4.30pm, 8.00am – 5.00pm and 11.00am – 8.00pm. And here’s what we’d like you to have: Strong communication skills across all channels Excellent communication skills and the ability to provide exceptional customer service To thrive in a busy environment A strong attention to detail We look forward to receiving your application!