Company description:
ClearCourse
Job description:
Account Manager
Location: Hybrid Office base in Waterlooville
Brand: Swan Retail (part of ClearCourse)
Job Type: Full-Time
Join a market leader in retail technology
Swan Retail, part of the ClearCourse Group, is a leading provider of end-to-end EPOS software, integrated payments, and services for retailers across a wide range of sectors including furniture, department stores, garden centres, fashion, and sports & stadia hospitality.
We are currently recruiting for an experienced Account Manager to join our expanding team. This is a fantastic opportunity for someone with a strong track record of developing long-term customer relationships, ideally in the EPOS or retail software industry.
You will take ownership of a portfolio of existing customers, working to ensure they are realising the full value of our solutions. From driving adoption of our latest features to cross-selling new modules and services youll play a key role in customer success, revenue growth, and long-term retention.
The role will also focus on migrating clients to our integrated payments solution, ClearAccept, using a consultative and strategic approach to influence decision-making and adoption.
What youll do
Build strong relationships with existing clients and maintain regular contact to ensure satisfaction and retention
Identify and close cross-sell and upsell opportunities within your customer base to meet agreed sales targets
Develop a deep understanding of Swan Retails solutions and guide customers to use our tools more effectively
Provide consultative guidance to customers to align their technology roadmaps with our evolving product set
Own strategic growth plans for key accounts in your portfolio
Migrate existing customers onto the ClearAccept payment gateway using commercial insight and negotiation skills
Maintain accurate CRM records and report pipeline updates clearly to the Account Management Lead
Provide regular forecasts and performance updates including metrics, revenue predictability, and churn risk
Collaborate with teams across Support, Operations, Development, and Marketing to deliver a great customer experience
Offer exceptional customer service and proactively resolve issues
Stay up to date with market trends, industry developments, and product knowledge
What were looking for
Proven success in a client-facing, target-driven Account Management role
Experience in the software or retail technology sector, ideally including EPOS
Ability to understand customer needs and align them with appropriate technology solutions
Strong commercial acumen and consultative sales approach
Confident communicator who can engage and influence at all levels
Ability to remain calm and positive under pressure
Experience in or interest in retail sectors such as department stores, furniture, or hospitality is an advantage
Key behaviours and attributes
Strong commercial awareness
Excellent communication and presentation skills
High levels of empathy, professionalism, and confidence in customer interactions
A persuasive, consultative, and proactive approach
Why join ClearCourse?
Swan Retail is part of ClearCourse a fast-growing UK-based technology group backed by Aquiline Capital Partners. Together, we are building a brilliant software and payments business with exceptional people and market-leading products at its core.
Our collaborative group structure allows each business to retain its unique strengths while benefiting from shared technology, integrated payments, and operational support. Across ClearCourse, we are focused on working better together and were just getting started.
Benefits
We offer a competitive salary and generous benefits package, including:
Hybrid-working model with 25 days annual leave plus your birthday off
Volunteering days
Life Assurance and Group Income Protection
Private medical cover with cash plan
Enhanced Company Pension
Employee wellbeing perks such as the Calm app, a cycle-to-work scheme, and discounted gym memberships
Retail discounts and an Employee Assistance Programme
If youre passionate about helping customers succeed and want to be part of a dynamic, growing group, wed love to hear from you.
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