Carer Support Co-ordinator
Based: Hybrid | Salary: £26,439 per annum pro rata (£15,863 actual for 21 hours) | Hours of work: 21 hours per week | Contract Type: 1 year Fixed Term | Role Type: Employment | Application deadline: Tuesday, June 30, 2026 - 17:00 | Location: County Durham
About the Role
This rewarding and varied role involves working directly with unpaid carers across County Durham. You will provide practical advice, emotional support and guidance to help carers navigate the challenges of their caring role.
Responsibilities
* Provide information, advice and support to carers by telephone, online and face-to-face.
* Carry out carer registrations and support assessments.
* Help carers access welfare benefits, grants and financial support.
* Support carers to apply for NHS Carer Break funding and emergency planning services.
* Signpost and refer carers to relevant organisations and services.
* Build relationships with GP practices, community organisations and partner agencies to identify and support hidden carers.
* Manage your own caseload and maintain accurate records.
* Attend community events and awareness activities across County Durham.
Qualifications and Experience
* Understands the challenges faced by unpaid carers.
* Has experience supporting vulnerable adults or providing advice and guidance.
* Has knowledge of welfare benefits, grants or support services.
* Can build positive relationships with carers, professionals and partner organisations.
* Has excellent communication and organisational skills.
* Is able to work independently and as part of a supportive team.
* Is confident using IT systems and maintaining accurate records.
Requirements
* Full driving licence and access to a car is essential.
* Enhanced DBS check required.
Benefits
* A supportive and friendly working environment.
* Opportunities for training and professional development.
* A varied and rewarding role with genuine community impact.
* The opportunity to help shape positive outcomes for unpaid carers across County Durham.
Closing Date
30th June 2026
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