Experience Design Manager / Facilitator - EY wavespace (Manager grade)
The opportunity
EY wavespace helps clients solve complex challenges faster through collaboration. In a world of rapid change and growing complexity, leaders must rethink their usual ways of working and accelerate transformation to future-proof their business and drive growth.
That’s where you come in. At our innovation and collaboration centre in Canary Wharf, we co-create highly impactful immersive experiences. We’re now recruiting an Experience Design Manager / Facilitator to join the team.
The role
You will be a core member of our design and facilitation team, working directly with senior Financial Services clients to develop and deliver workshops that accelerate strategic outcomes.
Key Responsibilities
* Design and Deliver Client Experiences: Collaborate with clients and account teams to create and execute high-profile events.
* Identify and Articulate Outcomes: Work closely with clients to define their goals and desired outcomes.
* Project Management: Oversee the entire event lifecycle, from detailed logistics to strategic planning.
* Group Facilitation: Lead large groups through workshop activities, challenging discussions and engaging ice breakers.
* Tools and Technology: Utilise collaboration tools such as Mural and Miro to maximise participation and accelerate work.
* Post-Event Deliverables: Produce high-quality outputs following each event.
* Relationship Building: Foster strong relationships with both clients and the wider business.
* Team Support: Assist in the growth and development of the wider team.
Target Skills & Attributes For Success
* Workshop Experience: Experience designing, managing, and delivering large workshops for clients.
* Outstanding Communication: Strong written and verbal communication skills, with the ability to quickly build rapport with C-Suite level leaders.
* Comfort with Ambiguity: Ability to navigate ambiguity, enjoy public speaking, and manage complex stakeholder dynamics (for both in-person and virtual participants).
* Relevant Experience: You’ll have least 4 years of relevant experience, ideally including 2 years in design thinking or workshop facilitation.
* Attention to Detail: Keen eye for detail, understanding that small touches can make a significant impact.
* Technical Proficiency: Proficient in PowerPoint and quick to learn new tools and technologies.
* Empathy and Collaboration: Highly empathetic, patient, and collaborative team player, capable of leading and following effectively, especially under pressure.
Ideally, you’ll also have…
* Professional services / consulting experience
* An interest in: storytelling, improvisation, systems thinking, coaching, leadership development, game development, business development, graphic design, design thinking, human-centred design, financial services, experience design, facilitation, customer experience (CX), virtual and hybrid events, participant journeys, high performing teams, collaboration
Reporting line: EY wavespace Canary Wharf leadership
#J-18808-Ljbffr