TheHealthcare support worker position undertakes tasks and duties within a definedrole. The post holder will work underindirect supervision of the practice nursing team. They will work collaboratively with thepractice team to meet the needs of the patients, following policy, protocolsand procedures set out by the practice and national guidance. The post will also include someadministrative duties. The role is also to provide support to the clinicians(both doctors and nurses) and Clinical Services Manager to meet the requirementsof the practice.
Main duties of the job
We are looking for a dedicated and compassionate Healthcare Support Worker to join our team. In this role, you will provide vital support in structured clinics and patient appointments. Your responsibilities will include taking blood samples, measuring blood pressure, conducting ECGs, and assisting with health reviews, ensuring that patients receive the highest standard of care. If you are passionate about supporting patients and working in a dynamic healthcare environment, we would love to hear from you!
About us
We are a large GP practice with a multi skilled clinical team that works over four sites. Our sites are located in Bury town centre, Greenmount, Tottington and in Radcliffe.
We provide services to around 50,000 registered patients, thats a quarter of the population of Bury, and our patients can access services across all four of our sites.
We are a forward thinking general practice. We have a strong business plan and a clear focus on providing quality primary care at scale, along with innovative approaches to delivering care through new ways of working and digital transformation.
We are a training and teaching practice committed to investing in clinicians of the future. We are also involved in cutting edge clinical research projects to discover and deliver better care that will really make a difference to patients in Bury and further afield.
To allow more time to care, our clinical team is underpinned by a very experienced team of receptionists and administrators, as well as a range of inhouse corporate functions covering themes such as human resources, information technology, finance, administration and management support and communications.
Job responsibilities
New patientregistration checks
Assisting in theassessment and surveillance of patients health and wellbeing e.g. NHS Healthchecks, mental health and high risk reviews as per guidelines
BP monitoring
Urinalysis
Diabetic footcheck
Chaperoningduties
Weight monitoring
Ensure specimensare labelled and bagged ready for collection
Ensure clinicalwaste collection runs smoothly, reporting any problems to the nurse manager
Ensure sharpsbins are ready for collection
Restocking/maintenanceof equipment
Cleansing ofsurgical equipment
Vaccine/coldchain storage, monitoring and recording
Carrying out ECGtests and sending test off to Broomwell for results to be reported
Fitting 24 hour AmbulatoryBlood Pressure monitors and uploading the results to the patient record
Fitting of ECGHolter monitors and uploading the results to the patient record
Preparing andmaintain environments and equipment before, during and after patient careinterventions, including assisting GPs during the performance of minoroperations
Restocking ofclinical areas and consulting rooms
Undertakingspecific clinical activities for named patients that have been delegated andtaught specifically in relation to that individual e.g smoking cessation, earsyringing
Helping to raiseawareness of health and wellbeing and how it can be promoted
Assisting withthe collection and collation of data on needs related to health and wellbeing
Person Specification
Experience
* Experience of working under indirect supervision
* Minimum of 1 year recent previous experience of working within a HCSW role or equivalent clinical role
* Experience of using Microsoft Office software
* Working within the NHS
* Experience of using EMIS clinical system (including TQuest)
* Experience of working within GP Practice
Skills
* Organisational Skills
* Attention to detail and concentration
* Ability to have a pleasant and articulate manner
* Clinical skills and competency relevant to the role
* Ability to use own judgement, resourcefulness and common sense
* Ability to work without direct supervision and determine own workload priorities
* Ability to build and maintain effective working relationships with all members of the practice team
* Able to use own initiative
* Ability to deal with distressing or emotional events
* Ability to deal empathetically and tactfully with distressed or anxious patients
Knowledge
* Know how to deal with people in a professional, courteous and friendly manner
* An understanding, acceptance and adherence to the need for strict confidentiality
* Demonstrate knowledge and competencies of the role
* Knowledge of NHS, GP Practice, local and national policies
* Knowledge of EMIS Clinical System (including TQuest)
* Knowledge of Broomwell, Numed Systems
* Basic knowledge of chronic disease management
Qualifications
* Educated to GCSE level standard minimum of 5 passes at Grade A-C (including English)
* QCF/NVQ Level 2 or above
* Clinical skills competency relevant to role
* National Care Certificate of HCSW
* Up to date safeguarding training
* ECDL
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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