We're Capital on Tap
Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world, and our goal is to help 1 million small businesses by 2030.
Why Join Us?
We empower you to be innovative and solve complex problems. Take ownership, make an impact, and thrive in our scaling and agile environment.
Check out the development opportunities in the Specialist Support team.
This is a Hybrid role; the Specialist Support team works from our Cardiff City Centre Offices 3 days per week. Hours are Monday - Friday, 9am-6pm.
What You'll Be Doing
* Providing specialist support to vulnerable customers, including conducting vulnerability assessments and reviewing accounts.
* Managing complex cases, tracking trends, and developing strategies to better assist customers in arrears.
* Handling escalated inbound calls from vulnerable customers in arrears.
* Managing your own portfolio of vulnerable customers.
* Meeting SLAs and implementing TCF principles.
* Collaborating with other departments within Capital on Tap.
* Reviewing hardships documentation such as bank statements and income & expenditure statements.
We're Looking For
* Experience dealing with vulnerable customers in a telephony-based role.
* Collections experience (ideally).
* Empathy and the ability to demonstrate it to customers in difficult times.
* Strong information-gathering skills to provide the best outcomes.
* Good time management skills and the ability to work to tight deadlines.
* Flexibility to prioritize new cases as they arise.
* Data-driven approach to reaching the right customers efficiently.
Diversity & Inclusion
We welcome applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.
Great Work Deserves Great Perks
We foster a fun office environment with amenities like a pool table, arcade machine, beer tap, and office dogs. Our benefits include:
* Salary £26,000 - £32,000 depending on experience.
* Private healthcare including dental and optical services through Vitality.
* Worldwide travel insurance through Vitality.
* Anniversary rewards (£250, £500, £750, and a 4-week fully paid sabbatical).
* Salary sacrifice pension scheme up to 7% match.
* 28 days holiday plus bank holidays.
* Annual learning and wellbeing budget.
* Enhanced parental leave.
* Cycle to Work Scheme.
* Season Ticket Loan.
* 6 free therapy sessions per year.
* Dog-friendly offices.
* Free drinks and snacks in the office.
Other Useful Info
Interview Process:
1. First stage: 30-minute intro and values call with Talent Partner (video).
2. Final stage: 60-minute experience and team fit interview with the team lead and members (in-person).
Additional Info:
Check out our 'Top Tips' for interviewing and stay updated on job opportunities by following us on LinkedIn. For questions, email careers@capitalontap.com.
Excited to work here? Apply!
If you're interested in growing your career with our fast-growing, profitable fintech, click apply. We aim to respond within 3 working days (up to 5 during busy periods).
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