Resident Welfare Officer
Location: Redcar/Cleveland/Stockton and Hartlepool – Field based
Salary up to £29,856.80 per annum plus a £3,500 car allowance
Contract: Full time, Permanent, 40 hours per week, Monday to Friday, 8.30am – 5pm. Expected to be on patch by 8.30am
Exception to take part in the OOH rota – 1 in 7 weeks covering Monday to Monday
About The Role
Mears Housing Management is seeking a Resident Welfare Officer to support the delivery of a new service designed to help vulnerable individuals avoid homelessness and transition into settled accommodation. This is a front‑line role combining administrative, practical, and pastoral responsibilities. The role demands a balance of hands‑on support and efficient case management, with a strong focus on safeguarding and service delivery.
Responsibilities
- Manage your own diary and property portfolio
- Carry out property inspections
- Raise work orders for repairs (including void properties) and follow up on completed work
- Balance administrative responsibilities with direct support work
- Maintain regular contact with service users through face‑to‑face visits and telephone calls
- Encourage engagement with appointments and support services
- Support service users with health, finances, repairs, and the move‑on process
- Assist with appointments and referrals, including providing fallback support where necessary
- Help service users find and secure appropriate accommodation
- Arrange food parcels and ensure access to essential resources
- Assess individual and family needs and identify appropriate support packages to maintain independence
- Contribute to a front‑line team supporting vulnerable individuals, including those affected by homelessness, drug misuse, mental health challenges, trafficking, and offending histories
- Incident reporting where welfare concerns occur and identify any safeguarding issues
- Clean void properties to turn around
Role Criteria
- Demonstrable experience in a similar role within housing, support, or welfare services
- Strong communication skills with both clients and colleagues
- Ability to manage conflict and challenging situations effectively
- Proficiency in Microsoft Office and general IT competence
- Ability to work independently and use your own initiative
- Good understanding of local support services and housing pathways
- Strong focus on safeguarding
- Strong time management and ability to balance competing priorities
- A full UK Driving Licence (essential for travel between properties and appointments)
- Naturally supportive, trustworthy, empathetic, and patient approach
- Resilience and teamwork
- Strong organisational skills and attention to detail
- Flexible to travel across The North East where required
Benefits We Can Offer You
- 25 days annual leave plus bank holidays
- Annual Mears Fun Day – a thank you event organised by the Executive team
- Volunteering Leave – paid volunteering in the community, supporting social value commitment
- Staff perks with Mears Rewards – discounts of up to 10% on weekly groceries, holidays, eye test vouchers, Share save scheme, plus more
- Family friendly policies
- Company car for both work and personal use, fuel card and PPE
- Company car – must be aged over 21, have held licence for over 3 months and have less than 9 points
Equality, Diversity and Inclusion
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive. We are a Disability Confident employer, supporting equality and celebrating individual differences. We proudly support the Armed Forces Covenant and continue to promote social mobility and equal opportunity for all.
