IT Service Desk Analyst
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IT Service Desk Analyst
Exemplar Health Care Support Centre,Sheffield
Position:IT Service Desk Analyst (1st line)
Location: 17 Europa View, Sheffield, S9 1XH
Contract type:Permanent, full time
Rate: £26,500 per annum
This is an exciting opportunity to join our IT Department and play a key role in delivering IT support across our rapidly growing organisation.
As a 1st Line Service Desk Analyst, you are the first point of contact for users needing technical support. Your role involves answering calls, emails and tickets, logging incidents accurately and providing initial troubleshooting for hardware, software and network issues. You will resolve common problems or escalate more complex issues to senior teams when needed. Excellent communication and customer service skills are essential.<...