Job Description What will you be doing? We're seeking talented individuals to join our Operations team in Glasgow. You will be responsible for performing the daily duties, checking and general processing of all Operations functions, in a timely and accurate basis, whilst ensuring compliance with regulatory requirements and operating within defined standards and guidelines which are aligned to service level agreements and data quality controls. This is a fantastic opportunity for someone looking to either kickstart, or continue their career as an Operations Executive. We offer hybrid working, a positive working environment you can thrive in and opportunities to further develop your career. This role is being advertised to build a talent pool for upcoming and future opportunities within our team. By applying, your details will be reviewed and kept on file, and a member of our recruitment team may contact you to discuss future opportunities with us. As an Operations Executive, your responsibilities will include among others: Ensure that all tasks are completed to a high standard, work is produced within deadlines and that any anomalies are reported to your line manager within agreed timescales. Ensure that personal and team KPI's / KRI's / MIR are met, assist in collation of MI highlighting any issues to management. Respond to telephone, email and system enquiries in a timely professional manner, liaising with external parties where relevant and escalating any issues where relevant. Log, maintain and respond to written client enquiries in a timely manner, ensuring all client and external documents are relevant and up to date. Adopt a high-quality culture to minimise errors and ensuring high quality service levels are delivered. Ensuring all work is with a high level of accuracy, including data input, document checking and escalating to manager or relevant department where necessary. Ensure that fair treatment of clients is at the forefront of all activities and that all interactions are conducted in an open and transparent manner.