We’re Hiring: Debt Assist Client Manager
Location: Remote | Full-Time | Permanent
Salary: £34,000pa - £45,000pa
Are you passionate about delivering outstanding client service and nurturing long-term relationships? Do you thrive in a fast-paced environment where your insights can directly influence business growth?
Our client is looking for a Debt Assist Client Manager to take ownership of some of their key client relationships across both local government and private sector markets.
About the Role
As a Debt Assist Client Manager, you'll be the key link between clients and delivery teams, ensuring that every stage of the client journey - from onboarding through to wrap-up is seamless, efficient, and delivers measurable value. Your focus will be on maximising client satisfaction, identifying new opportunities, and supporting growth through repeat business and upselling.
What You’ll Be Doing
* Manage end-to-end client relationships across multiple accounts.
* Ensure high levels of client satisfaction, drive repeat business and upselling.
* Maintain regular communication with key stakeholders, tracking performance and revenue against forecasts.
* Lead onboarding and implementation activities for new Debt Assist clients.
* Collaborate with operational teams to deliver results aligned with agreed business cases.
* Proactively identify service improvements and relay client feedback to the business.
* Work closely with Sales and Marketing to prepare for go-live and generate compelling case studies.
* Build a strong sales pipeline through account growth and trusted relationships.
What We’re Looking For
* Educated to degree level or equivalent experience.
* Excellent interpersonal and stakeholder engagement skills, with the ability to communicate at all levels.
* Strong organisational and time management skills – able to manage multiple priorities.
* A self-starter with a positive, professional approach and the ability to work independently or as part of a team.
* Demonstrated ability to identify and act on growth opportunities within existing accounts.
* Experience in client relationship management within a service delivery environment is highly desirable.
Who You'll Work With
You’ll collaborate closely with:
* Tower and Business Group Directors
* Operational Managers
* Sales & Business Development Teams
* Marketing
* Clients and External Suppliers
Our Client
Our client delivers innovative and transformative solutions that support local government and private sector clients. They’re committed to employee growth, client success, and operational excellence. If you're ready to make an impact in a key client-facing role, we want to hear from you.