The Company: Located in Malvern, Worcestershire, Morgan Motor Company Limited is an innovative British sports car manufacturer; operating in a niche automotive sector since 1909.
The Role: We are looking to appoint a customer focused individual to provide all customers visiting Morgan Experience with a premium service.
Key Responsibilities:
The role will include, but is not limited to the following:
General
* Welcoming visitors to the Morgan Experience Centre and ensuring the customer journey is of a high standard.
* Dealing with all general enquiries for Morgan Experience and Morgan Motor Company.
* Answering incoming and making outbound calls, alongside directing to relevant departments as appropriate.
* Procurement – sourcing and purchasing items required for the Experience Centre – ensuring price and quality is diligently checked.
* Be able to complete relevant tasks in all areas of the Experience Centre and be able to efficiently work on the busy front desk and in the office.
* Administration
* Taking and relaying messages in the most efficient manner - via different forms of communication.
* Booking factory tours and driving experiences for customers both over the phone, by email and in person.
* Hire car administration to include initial enquiries, bookings, and payments.
* Morgan driving tour administration and customer liaison.
* Welcome and processing of Morgan Driving Experience customers.
* Administration of voucher bookings – both direct & third party.
* Using relevant booking systems and ensuring the correct customer details are taken for each booking.
* Pro-activity when using ticket booking systems to ensure correct numbers are accounted for on factory tours and for experiential bookings. Due diligence to ensure profitability is always maintained.
* Rescheduling of bookings as and when required, including flexibility to react quickly to changes.
* Taking customer payments, ensuring due diligence is always upheld.
* Sort, frank and arrange collection of all outgoing mail.
Essential skills and experience required:
* Experience of working in the hospitality and / or prestige, luxury or classic car industry is preferred
* Experience working in a busy, customer facing environment
* Excellent verbal and written communication skills
* Computer literacy, especially systems and excel
* Accuracy and attention to detail
* Strong organisational skills and ability to prioritise
* Previous money handling experience with both cash and card transactions
* A NVQ or equivalent in customer service
* GCSE's or above in IT
Terms & Benefits
* 37.5 hours per week which will include weekend work
* 33 days holiday per year
* Pension scheme (5% contribution from Morgan)
* Private Medical Insurance (BUPA)
* Cycle2work scheme
* Enhanced paternity, maternity & sick pay benefits
Job Types: Full-time, Temporary, Fixed term contract
Pay: £24,000.00-£26,000.00 per year
Benefits:
* Additional leave
* Bereavement leave
* Canteen
* Company events
* Company pension
* Cycle to work scheme
* Discounted or free food
* Employee discount
* Enhanced maternity leave
* Free parking
* Health & wellbeing programme
* Life insurance
* On-site parking
* Paid volunteer time
* Private medical insurance
* Referral programme
* Sick pay
Work Location: In person