One of my local government clients are currently recruiting an experienced Performance Improvement & Insight Officer on a temporary basis. This is a 3-month minimum contract with the possibility of the role being extended further to work Monday to Friday 9:00am to 5:00pm. Hybrid working role were, however, you will be required to attend the office 2/3 times a week. Overview: * This role is part of a newly created Business Insight and Improvement Team within housing and is about developing services from the customer perspective, monitoring the performance across housing and delivering a performance management framework for the service. * Specifically, the post holder will work to design and deliver the services performance management framework ensuring it effectively promotes improvement, informs decision making and has a robust regime for targets and their reporting. * Developing, reporting and monitoring of performance and insight data and systems ensuring robust information is available to support business and service decisions. * The role will support the development of policies and procedures and will support colleagues in our approach to complaints and resolution. Responsibilties: * To deliver a specialist, professional service with high standards of advice and support and resolving cases of varying complexity as they arise. * Ensure compliance with statutory regulations, legislation, professional codes of...