Job Title: Customer Service Executive
Location: Yeovil, Somerset
Salary: Up to £28, PA DOE
Hours: Monday - Friday, 9:00am - 5:00pm
If you're passionate about delivering great customer service and building positive relationships, this could be the perfect next step for you. We're excited to offer an opportunity for a Customer Service Executive to join a welcoming and growing business in Yeovil. Whether you already have experience in a customer-focused role or you're eager to take your first step into an office environment and apply your natural people skills, this role offers a fantastic platform to grow. You'll be supported every step of the way as you develop your skills, gain confidence, and build a rewarding career in a professional setting.
Working within a friendly and collaborative environment, you'll play a key role in ensuring a smooth and efficient experience for customers while helping to continuously improve service delivery.
The Role
As a Customer Service Executive, you will be responsible for the day-to-day management of customer accounts, ensuring a high level of service is delivered at all times.
Your responsibilities will include:
1. Providing guidance to customers on ordering procedures and account management
2. Managing a wide range of queries including delivery issues, claims, invoice queries and account updates
3. Processing orders, renewals and cancellations accurately and within agreed timeframes
4. Building strong relationships with both customers and suppliers to support effective service delivery
5. Delivering a proactive, high-quality service to a portfolio of customers, ensuring excellent levels of satisfaction
6. Maintaining accurate system records and ensuring all updates are completed promptly
7. Producing reports and attending review meetings where required
8. Working closely with internal teams to support overall service delivery
9. Identifying opportunities to improve efficiency and streamline processes
10. Prioritising workload effectively to meet deadlines and business needs
The Candidate
We're looking for an organised and customer-focused individual who enjoys building relationships and delivering a high standard of service.
You will have:
11. Previous experience within a customer service or client-facing role
12. Excellent communication skills, both written and verbal
13. Strong organisational and time management skills
14. A proactive and solutions focused approach
15. Good IT skills, including Microsoft Office
16. A positive, team-oriented attitude
How to Apply
If this opportunity sounds of interest, please apply online or contact the team at or call Vicky for more information.
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.