Sales advisor - medical devices

The opportunity Are you a results-driven sales expert with experience in contact centre environments and a commitment to outstanding customer satisfaction? Do you thrive on making meaningful connections and driving results and revenue? Join us in our mission to increase revenue and help build a world where everyone enjoys a healthier heart for longer. Here are the skills and attributes we are looking for : Proven experience in inbound and outbound calling within a contact centre, with a strong focus on building customer relationships, enhancing the customer journey, and increasing revenue through effective sales technique Demonstrated ability to generate high-quality leads, convert prospects into sales, and consistently meet or exceed KPIs and performance targets Passionate about delivering exceptional customer service and creating positive, lasting impressions Excellent communication skills, showing energy, empathy, and professionalism both over the phone and in written correspondence Strong attention to detail, ensuring accuracy in customer interactions and data management Highly organised with effective time management skills, able to prioritise tasks and deliver results within deadlines High standard of spoken and written English, enabling clear and persuasive communication Confident IT user with solid experience in Microsoft Office and CRM/database systems, with a proven track record of accurate and timely data entry About the role As a member of our Customer Engagement team, you will play a key role in delivering an exceptional level of service to all British Heart Foundation (BHF) customers. Your work will directly support revenue growth through a combination of inbound and outbound stewardship, including timely responses to emails, phone calls, and live chat, as well as converting leads into confirmed sales. You will serve as the primary point of contact for defibrillator and medical sales, offering tailored advice to both B2B and B2C customers to help them make informed purchasing decisions. Your ability to understand the unique needs of each customer type will be essential in providing a high-quality, personalised experience. In this role, you’ll identify upselling opportunities and provide expert guidance on our products, addressing any questions or concerns with professionalism and clarity. Using company data and scripted guides, you will actively pursue leads and explore new business opportunities, always with a focus on expanding our customer base. Building and maintaining strong, professional relationships will be central to your success. You will manage the entire customer journey—from initial enquiry through to aftersales support, ensuring a seamless and positive experience throughout. Additionally, you’ll contribute to the ongoing improvement of our customer service by generating insights and recommending enhancements to our systems, processes, and overall approach. Working arrangements This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our Birmingham Office (B37 7YE). This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause. About Us Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world free from the fear of heart and circulatory diseases. We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day. Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed. Benefits We offer our staff generous benefits, such as: 30 days annual leave plus bank holidays. Private medical insurance, dental health cover, and money towards gym membership. Pension scheme with employer contribution up to 10%. Full pay for 12 weeks for family leave including maternity, paternity and adoption leave. Life assurance. Extra paid leave of up to 10 days to support colleagues who may need more time off work to look after themselves or others close to them. Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage. Interview process The interview process will consist of two stages. First stage interviews will be one way video interview. For those successful, there will be second stage interviews in-person which is planned for w/c 1st Sep at our Birmingham Office (B37 7YE) How to apply It’s quick and easy to apply for a role at the BHF. Just click on the apply button below. All you’ll need is an up-to-date CV and a supporting statement, outlining your interest in the role and how you meet the role’s criteria. As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, the BHF will use anonymous CV software as part of the application journey. Should you need any adjustments to the recruitment process, at either application or interview, please contact us. Our recruitment process requires successful candidates to consent to a Basic DBS check and any offer of employment will be subject to a satisfactory check being completed. This role is internally known as "Customer Engagement Advisor - Medical Sales" Please note that we are unlikely to be able to sponsor applicants in respect of this role due to the role not meeting the minimum salary criteria to be eligible for sponsorship. Additional Information Post Justification Benefits Job Description Download