Scheduler role - Temporary role
Hitchin areas
RG Setsquare is looking for schedulers to join our client's team based in Hitchin. This is a contract role up until the end of June and we are looking for candidates who can start immediately.
Duties and Responsibilities
• Allocate work to trades people within given time scales
• Resource work efficiently by being aware of tradespeople’s availability and knowing where they are at all times
• Promote and maximise 1st time fix
• Monitor and report service delivery issues to senior service controller
• Manage, move and reschedule jobs to ensure that service levels are met, minimise travel time and to ensure available resources for delivery
• Produce client reports
• Manage appointments and an appointment system
Essential:
• Previous experience in a customer facing role (for example, experience working in a call centre or retail)
• Ability to engage people and build strong working relationships with trades, colleagues, clients and managers Desirable criteria:
• Previous experience working in a Planning, Customer Service or Call Centre role
• Experience in social housing repairs and maintenance