We're not just hiring - we're looking for a Golf Food and Beverage Lead who brings the kind of energy that makes every guest feel like a VIP.
* Have you got a smile that stands out
* Love turning busy moments into brilliant ones
* Lead with positivity and make your team shine
If that sounds like you, we want you on our fairway.
We're after someone upbeat, guest obsessed, and ready to create the kind of experiences people remember long after they leave.
JOB SUMMARY
We are looking for an experienced and motivated Food and Beverage Lead to oversee the day to day operation of our food and beverage offering across Adventure Golf, Golf Academy and Golf Clubhouse, ensuring high standards of service, food quality, cleanliness, and team performance and guest service.
We are a vibrant leisure destination where great food, drinks, entertainment, and unforgettable experiences come together.
Our Golf facility combines a new opening of Adventure golf, family entertainment, events, and quality food & drink experiences. We are passionate about delivering outstanding customer service in a fun, energetic, and welcoming environment for guests of all ages.
As our Food and Beverage Lead, you'll be at the heart of the action, leading the team, delivering exceptional service, and helping shape the food and drink experience across the venue.
What are we looking for?
* Has experience in hospitality, leisure, café, bar, or restaurant operations
* Loves working with people and leading from the front
* Brings positive energy and a can do attitude every day
* Stays calm under pressure in a busy environment
* Is organised, reliable, and motivated to achieve results
* Has excellent communication and leadership skills
* Is flexible to work evenings, weekends, and holidays
Key Responsibilities:
* Confidently make decisions for best outcome of team and guests when faced with faced with behaviours that could be deemed as inappropriate or disruptive.
* Ensure all challenges associated outcomes are logged accurately.
* Awareness of all upcoming business across the Golf Facility, managing own time and prioritising appropriately, understanding pressure points and acting upon these as appropriate.
* To interact and communicate effectively with all team members. This will include and ensuring that standards of performance are achieved and where standards are not met the Operations Director is fully informed.
* During Low season, other duties around the Golf Course will be expected as part of this role.
* Lead daily food and beverage operations across all service areas
* Deliver exceptional customer service and guest experiences
* Supervise, motivate, and support the F&B team during shifts
* Assist with recruitment, on boarding, and training of team members
* Ensure compliance with food hygiene, health & safety, and licensing regulations
* Monitor stock levels, ordering, wastage, and supplier deliveries
* Support menu development and seasonal promotions
* Handle customer feedback and resolve issues professionally
* Maintain high standards of cleanliness, presentation, and operational efficiency
* Work closely with the wider operations team to support events and peak trading periods
* Support achievement of sales targets and labour controls
Productivity
* Provide and promote continuous professional development opportunities to maintain an empowered, progressive and knowledgeable Guest Service team.
* Effectively supervise, discipline, mentor and support team members with performance evaluations for all reports
* Ensure sign off of all Service Standards by position competencies for departmental team members
* Ensure solutions meet strategic business objectives and quality standards within time, resource and financial goals
* To upsell all available space, using initiatives across Resort to promote the area and products on offer, providing a pipeline of business through building positive relationships with on Resort guests and the wider community
Working Relationships/Communication
* Ensure all appropriate issues are communicated to the relevant Senior Leader or HOD.
* Show strong communication skills with guests and colleagues.
* Ability to work under pressure, Rudding Park is a luxury environment and the expectation is to deliver the best service.
* Utilise interpersonal skills and communication skills to lead, influence and encourage others,
* Serve as a role model both on and off Resort, leading by example displaying outstanding hospitality skills, an exceptional and professional ambassador for the hotel at all times.
* Maintain high visibility in guest facing areas during peak times.
* Ensure attendance at daily team briefs and preparation meetings to assist with smooth running of the operation.
* Oversee the interview process and select job applicants for all guest service team members.
* Collaborate with stakeholders in the business to create and develop guest service concept.
* Build, promote and maintain cross functional relationships with other departments across the business.
* Facilitate and organise monthly team meetings, setting clear objectives.
* Create development plans for all direct line reports, ensuring a consistent learning curve.
* Ensure direct reports communicate appropriately with all team members.
* Positively manage supplier relationships, and ensure any contractual agreements are met.
* Attend networking events and take part in industry initiatives as and when appropriate.
* Attend inter departmental meetings as and when required.
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