Job Title: Facilities and Events Assistant Reports to: Venue Services Manager Location: Dundee Salary: £13 -£13.50 p/ h Working Pattern: Full-time, site-based (no hybrid working) Occasional evening/weekend work may be required to support events and reception cover. Job Purpose To provide multi-functional support to the Venue Services Manager, delivering high-quality customer service to staff and visitors. This role involves reception duties, administrative support, event coordination, and ensuring safety and compliance across the site. Key Responsibilities 1. Customer Service & Performance Deliver excellent customer service to site occupants and visitors. Follow company procedures and meet performance targets. Ensure compliance with health, safety, and environmental standards. 2. Training & Development Share knowledge and mentor team members. Attend training to enhance skills and contribute to team performance. 3. Quality & Audit Conduct audits and maintain high standards of service delivery. Resolve customer complaints efficiently and professionally. 4. Innovation & Improvement Contribute ideas to improve service delivery and working practices. Gather and share feedback to enhance customer satisfaction. 5. Safety Maintain high safety standards for staff, contractors, and visitors. Conduct safety and security audits and follow up on outstanding issues. Core Duties Receptio...