Job Overview
We are seeking a dedicated and friendly Porter to join our hospitality team. The ideal candidate will play a vital role in ensuring that guests receive exceptional service throughout their stay. As a Porter, you will be responsible for maintaining the cleanliness and organisation of the hotel premises while providing assistance to guests as needed. This position requires strong communication skills and a commitment to delivering outstanding guest services.
Responsibilities
* Greet guests warmly and assist with their luggage upon arrival and departure.
* Maintain cleanliness in all public areas, including lobbies, hallways, and restrooms.
* Provide information about hotel amenities, services, and local attractions to enhance the guest experience.
* Assist with room service deliveries and ensure timely service to guests.
* Respond promptly to guest requests and inquiries with professionalism and courtesy.
* Collaborate with housekeeping and maintenance teams to ensure the hotel is in top condition.
* Uphold high standards of hospitality by demonstrating excellent phone etiquette when handling guest calls.
Experience
* Previous experience in a hotel or hospitality environment is preferred but not essential.
* Bilingual or multilingual skills are highly desirable to cater to our diverse clientele.
* Strong interpersonal skills with a focus on guest satisfaction and service excellence.
* Ability to work effectively in a team-oriented environment while also being self-motivated.
* A passion for hospitality and a commitment to creating memorable experiences for guests. Join our team as a Porter and contribute to creating an inviting atmosphere for all our guests
Job Type: Part-time
Pay: £13.00-£14.00 per hour
Expected hours: No less than 24 per week
Benefits:
* Employee discount
Work Location: In person