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Overview
Service Delivery Manager – Insurance Software Solutions. Are you ready to take the lead in delivering exceptional service to dynamic players in the insurance and reinsurance industry? At Verisk Specialty Business Solutions (VSBS), we’re looking for a Service Delivery Manager who thrives in client-facing roles, builds strong relationships, and brings deep expertise in the London Insurance Market.
VSBS has been a trusted software specialist for over 25 years, empowering insurance and reinsurance businesses with end-to-end management solutions. Now part of the Verisk Analytics family, we combine cutting-edge software with world-class data analytics to help our clients grow through greater efficiency, flexibility, and governance.
Responsibilities
* Own the quality of service delivered to strategic clients and act as the primary point of contact for service-related issues.
* Lead client service review meetings, focusing on performance, improvements, and operational effectiveness.
* Build and maintain strong relationships with client stakeholders and internal teams.
* Support incident, change, and escalation processes, ensuring effective coordination and communication.
* Provide domain expertise to help clients fully utilize licensed products and drive customer success.
* Collaborate with Product, Delivery, and Support teams to represent client interests and influence product enhancements.
* Participate in innovation forums and pre-sales activities, offering insights into client needs and industry trends.
* Create and analyze service performance reports, identifying trends and driving improvement initiatives.
Qualifications
* Insurance experience is essential—you must have a solid working knowledge of the London Insurance Market, gained through roles in Lloyd’s Brokers, Underwriting Companies, or insurance-based IT implementations.
* Strong written and verbal communication skills.
* Proven ability to manage service delivery across multiple product streams.
* Excellent customer service and stakeholder management skills.
* ITIL Foundation certification (Practitioner level is a plus).
* Experience in mentoring and knowledge sharing within support teams.
Bonus Skills
* Experience with Zendesk and Business Intelligence/Reporting tools.
* Familiarity with TOGAF principles.
* Program/Project Management experience.
* ITIL Practitioner certification.
About Us
For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster. At Verisk, you’ll have the chance to use your voice and build a rewarding career with work flexibility and the support, coaching, and training you need to succeed. Verisk is recognized as a Great Place to Work in multiple regions and is committed to inclusivity and diversity.
Verisk Businesses
* Underwriting Solutions
* Claims Solutions
* Property Estimating Solutions
* Extreme Event Solutions
* Specialty Business Solutions
* Marketing Solutions
* Life Insurance Solutions
* Verisk Maplecroft
Verisk Analytics is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship status, sex, gender identity and/or expression, sexual orientation, veteran’s status, age, or disability. Verisk’s minimum hiring age is 18 where applicable by law.
https://www.verisk.com/company/careers/
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Project Management and Information Technology
* Industries: Information Services
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