Job Description
We are looking for someone to join our Service department based in Leeds. Joining our Service Department, you'll play a crucial role in delivering top-tier service and specialist product support to colleagues an audio manufacturer and associated brands. Your key responsibilities include diagnosing and repairing products and testing/updating stock for quality assurance.
Your attention to detail and proactive mindset are essential in providing quality service and support for an outstanding customer experience.\n\nKey Responsibilities\n\n• Inspect, diagnose and repair product faults for products within and outside their warranty period, and the company’s products from stock transfers.\n• Repair products to component level, where appropriate, using available schematics and service manuals, or coordinating with suppliers where information isn’t readily provided.\n• Provide feedback to suppliers on recurring issues where a rolling change in production could prevent further issues in the future.\n• Repair products to PCB level, where appropriate, or when specified by the supplier, using available service manuals.\n• Deliver timely specialist product support to the Customer Service team to facilitate a high-level of Customer Service, as facilitated by the Service Coordinator.\n• Test products to full factory specifications and ensure all features are working as expected, to agreed levels of standard and compliance after repair.\n• Provide regular updates to Service Coordinator on Product Repairs, with a full report upon completion of inspection and service to facilitate the smooth processing of approving costs and returning goods to customer.\n• Provide part identification support to stakeholders as required.\n• Liaise with Product/Brand Management or, where needed, the supplier, to obtain further technical information on a product for repair/support where required.\n• Undertake production work for new sales stock where the BOM requires soldering or programming, or has other skilled requirements.\n• Perform Quality Assurance on Stock as requested by the Service Manager or Product/Brand Managers, to verify/determine possible faults or batch issues, providing written reports/documentation of the results.\n• Perform Firmware updates on Stock as requested by the Service Manager or Product/Brand Managers.\n• Assist the Service Coordinator with regular Service Parts stock counts to ensure stocking levels are accurate and sufficient.\n• Assist the Service Coordinator with regular Service Centre stock counts to ensure on-hand stock levels are accurate and items can be returned to saleable stock as quickly as possible.\n• Maintain a clean and safe working environment at all times.\n\nKnowledge, Skills & Experience Required\n\nEssential\n\n• Audio Equipment Repair experience and/or qualification in Electronic & Electrical Engineering, Audio Engineering or equivalent.\n• Experience in using and understanding of digital and analogue audio products\n• Good IT skills, including knowledge of spreadsheets and/or databases\n• Ability to learn new technologies and software quickly\n• Excellent communicator with a high level of interpersonal skills\n• Strong customer focus and commitment to providing an outstanding customer experience\n• Ability to prioritise multiple tasks, working under pressure to meet deadlines and customer needs\n• High level analytical & problem-solving skills\n• Understanding of technical schematics and manuals\n• Organised & methodical with excellent attention to detail\n• Self-motivated with the ability to work as part of a team\n\nDesirable\n\n• Existing knowledge & understanding of Audio products & various distributed brands\n• Experience of controlled environment testing & measurement of products\n\nJob Details\n\nFixed Term Contract (until 31st March 2026) Sickness cover, so could be subject to review.\nFull time IN THE SERVICE DEPARTMENT – 35 hours per week, Monday to Friday\nCompetitive salary\nGenerous discount on products\nSick Pay scheme\nFree Parking