Overview
The Customer Success Manager is expected to have a strong grasp of the UK media market. You’ll be a trusted partner to clients and a key link between commercial, product, and media owner teams.
Responsibilities
* Client Success & Relationship Management
* Act as the primary point of contact for a portfolio of advertisers, agencies, and media owners.
* Develop a deep understanding of client objectives and translate these into effective platform strategies.
* Provide strategic guidance on media planning, buying, and negotiation best practices.
* Deliver onboarding, training, and ongoing support to ensure clients fully adopt and benefit from Buymedia.
* Build long-term, trusted relationships that drive client satisfaction, retention, and advocacy.
* Media Owner Engagement
* Build and maintain strong relationships with UK media owners across broadcast, digital, print, OOH and audio.
* Liaise with media owners on rate structures, trading terms, and value optimisation across channels.
* Ensure accurate representation of media owner data, rate cards, and deals within the platform.
* Strategic & Commercial Support
* Deliver campaign performance insights and actionable recommendations.
* Support rate negotiations and help clients benchmark value using market insights.
* Identify opportunities for account growth and cross-functional collaboration.
* Operational Excellence
* Coordinate with internal teams to ensure smooth campaign setup, execution, and reporting.
* Track client usage, performance, and feedback to continuously improve platform experience.
* Support internal reporting and revenue tracking through accurate commercial documentation.
What We’re Looking For
* 3+ years’ experience in media— ideally in a media agency, publisher, or platform environment.
* Solid understanding of the UK media landscape and trading dynamics across multiple channels.
* Experience managing client and media owner relationships with a commercial focus.
* Strong negotiation and rate management skills.
* Excellent communication, presentation, and interpersonal abilities.
* Analytical thinker with the ability to translate data into insights and recommendations.
* Proactive, organised, and confident operating in a fast-paced environment.
If you are interested in applying for this position, please send your CV and a cover letter to careers@buymedia.ai.
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