Volunteer Coordinator
Chartered Membership Body
Hybrid Working with 3 Days a Month at Central London Offices
Basic Salary £33,000-£35,000 dependant on experience Benefits include 23 Days Holiday, Group Personal Pension Plan. Private Health Care, Employee Assistance Programme, Life Assurance, cycle scheme and support for professional development, including courses and qualifications.
Permanent, Full Time
An excellent opportunity for a Volunteer Coordinator to join a thriving and highly respected Chartered Membership Body.
The Role
The Volunteer Coordinator will work as part of a small but busy Groups and Volunteer team at the Institute.
You’ll work closely with the Senior Volunteer Engagement Officer the People Engagement and Projects Manager, and the wider team to support volunteers and ensure that automated event processes run smoothly and efficiently.
You’ll play a key role in supporting the delivery of activity across the institute’s regional, national and special interest groups, contributing to a positive and engaging experience for both volunteers and members.
Acting as a key point of contact, you will manage queries, support event administration and help maintain efficient systems and processes.
A central part of the role is overseeing group event registrations through the institute’s website and CRM system.
You will manage the end-to-end process, from reviewing submissions to ensuring events are set up correctly and ready for booking.
You’ll monitor automated workflows, liaise with groups, and take a proactive approach to resolving any issues that arise, working with the IT team where needed.
You will also support the delivery of group communications, including coordinating and sending newsletters using Mailchimp, and tracking performance metrics such as open rates to inform improvements.
Key Objectives of Role
Maintain and monitor online group event processes to ensure a smooth experience for groups and delegates
Act as the first point of contact for group event queries and related communications
Maintain regular contact with groups to support effective administration
Manage the volunteer support inbox and ensure timely responses
Coordinate and deliver group newsletters
Essential
Strong organisational and administrative skills
Excellent written and verbal communication skills
Proficiency in Microsoft Office, particularly Excel and PowerPoint
Ability to manage multiple priorities with attention to detail
Confidence working both independently and as part of a team
Experience working with systems or databases, including running queries and reporting (e.g. CRM platforms)
A proactive approach to problem-solving
Strong relationship-building skills with a range of stakeholders
Desirable
Experience using CRM systems such as iMIS
Experience with email marketing platforms such as Mailchimp
Experience working with volunteers or membership organisations
Experience updating website content
Familiarity with social media platforms
To apply to this role please send your CV
Due to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion.
Membership Bespoke is acting as a recruitment business in relation to this role. Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Membership Bespoke is the most experienced membership-focused recruitment firm in the UK, with 10+ years of experience delivering tailored permanent, temporary, interim, and Executive Search recruitment solutions to Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.