Job Title
Commercial Manager
Department
Sales & Operations
Reports to
Regional Operations Manager – Leicester Group
Location
Leicester site
Direct reports
Customer Service team (8)
The Role:
To ensure customer margin is maximised in Leicester site, provide commercial support to customer projects including the sales and customer service organisations and manage day to day operations. This role is a site-based role and will hold overall leadership responsibility for the customer service team, driving excellence and continuous improvement.
Key Responsibilities:
* To review account profitability and support activities to increase margin and reduce cost
* Full ownership of the leadership and performance of the site customer service team ensuring customers services act effectively to maximise customer margin opportunities
* To own and control estimates and their analysis to support cost versus actual processes, drive weekly and monthly reviews
* To support new projects and products from a commercial view
* To ensure customer contracts are in place ensuring best in class commercial governance
* Managing and controlling finished goods and aged stocks
* To drive account profitability and margin improvement
* To help ensure quotes and prices are controlled and customers are given best in class responses.
* To ensure commercial issues are resolved in a timely manner
* To ensure key customers are provided KBI's reports on a monthly basis
* To support sales in winning new business that can maximise margin at a site level
* Manage and control risk stocking
* Work with the divisional commercial team to ensure margin opportunities are exploited, pricing is consistent and accurate commercial information is relayed to site and the division.
* Effectively manage factory overload situations by utilising the Group and external suppliers to ensure the factory plan achieves all customer commitments.
* Any other duties reasonably requested
Experience, skills, education and qualifications required:
* C. 3 years (small site) to C. 5 years (large site) of relevant sales management experience.
* Experience of a manufacturing environment.
* Budget management.
* Selling skills.
* Communication/presentation skills.
* Negotiation skills.
* Customer relations skills.
* Commercial/financial awareness.
* Good knowledge of the business/manufacturing process/information systems.
* Product knowledge
* Numerical /Verbal reasoning skills at management norm (SHL).
Behaviours
* Analytical thinking
* Demonstrates sound judgement and ethical character
* Detailed
* Resilient
* Interpersonal effectiveness
* Results focused
* Concern for standards
* Desire for positive change
Competencies:
People Management
Leadership & Vision – Ability to inspire a team with a clear vision and purpose
Coaching & Developing people – The ability to teach operational skills to others and mentor/coach accordingly
Managing performance – Ability to monitor and evaluate performance and take appropriate action.
Personal Competencies
Communication – Ability to convey ideas and decisions to internal and external customers
Determination – Ability to overcome obstacles
Influence/Persuasiveness – Ability to influence and inspire others to act
As a member of the L&L management team, the candidate must be able to support and align with consensus decisions of the team.
Managing the Business
Organisation – The ability to judge situations accurately and make sound operational decisions to deliver results on time
Continuous Improvement – The ability to continually monitor and review current working practices and make the best use of resources to improve organisational results
Other requirements:
Flexible and adaptable to change and prepared to take on additional responsibilities with other duties as required to meet business needs. Successfully adapts to changing demands and conditions.