Job Title: Employment Progression Coach (In-Work Support)
Location: (Apply online only) Lichfield Street, Walsall, WS1 1SE (On-site)
Salary: £27,000 – £29,500 per year
Hours: Full-time, Monday–Friday, 9am-5pm
Reporting to: Progression Lead
The Role:
To assist in managing IWS cohorts by handling paperwork and data entry and providing accurate data (actuals and forecasts) to Senior Management. The role involves maintaining effective relationships with participants and employers, overseeing finance and quality in service delivery, and attending training and meetings.
Key Responsibilities:
1. Manage the In Work Support cohort of participants, focusing on achieving set KPIs and supporting transitions into employment.
2. Analyse and process data for performance management and forecasting on a rolling 6-month basis and present this data in a clear and structured manner to the Senior Management Team and external partners.
3. Monitor all threshold data, including First Earning notifications, Job Outcomes, and Customer Service Standards.
4. Maintain regular contact with participants and build effective working relationships with both participants and employers.
5. Refer participants needing assistance with childcare, benefits, and their financial and domestic transition into employment to appropriate resources.
6. Ensure all paperwork is completed according to quality and contractual requirements, including undertaking post-employment tracking and data entry as needed.
7. Signpost participants to relevant training opportunities during employment or as part of fallout support.
8. Assist in building strong relationships with local businesses, public, community, and voluntary sector organisations to secure job placements and employment opportunities.
9. Liaise with Job Coaches and employers to resolve any issues related to participants' employment.
10. Ensure participant paperwork and files are maintained in compliance with contractual and quality standards.
11. Assist in managing financial transactions to ensure compliance with the company's financial regulations.
12. Update information on the company's management information system according to contractual and quality standards.
13. Support the management of service quality by developing, implementing, and monitoring corrective actions when service delivery falls below contract standards to ensure compliance.
14. Manage personal development and performance while providing effective support to colleagues.
15. Ensure awareness and adherence to safeguarding legislation and the company's safeguarding policies and procedures.
16. Foster a culture of continuous performance improvement across all projects and programs.
17. Perform other reasonable and appropriate duties as requested.
Qualifications / Skills / Experience:
- Proficiency in using administrative systems, including basic financial management.
- Intermediate-level experience with Microsoft Word, Excel, and Access.
- Ability to analyse and interpret data to provide accurate forecasts.
- Experience liaising with external organisations, partners, and participants.
- Competency in data entry and management within computerised systems.
- Proven experience in handling participant queries and complaints effectively.
- Ability to work collaboratively within a team to achieve goals.
- Strong listening and verbal communication skills.
- Experience preparing files and paperwork for internal and external audits and managing this process.
Qualifications
NVQ Level 3 in Advice & Guidance