Main area Administration Grade Band 2 Contract Permanent Hours 17.5 hours per week (4.00PM - 7:30PM on rotation) Job ref 303-7949647
* Full time
* Part time
Band 2
Job overview
To provide administrative support in the booking centre using the electronic booking system and providing administrative support to patients, clinicians and other Trust Staff.
Take calls from patients, carers, members of the public and Health/Social Care staff. Adhering to policies and procedures, maintaining strict confidentiality regarding all information concerning patients and staff in accordance with Caldicott Guidance and Data Protection Act 1998. Use of IT packages and Systems.
Main duties of the job
To work as part of a team and individually to provide high quality booking services. Providing an effective and efficient, customer friendly service to all patients and carers.
To answer telephone enquiries within the busy call centre from patients and other healthcare departments/ professionals.
Electronic and Paper Referrals are processed daily e.g., date stamped and monitored upon receipt using any necessary electronic systems.
This is evening outpatient department reception cover
Working for our organisation
The ROH is an equal opportunities employer. We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work.
We are a Disability Confident Leader and offer a range of inclusive, family friendly and flexible working arrangements and policies, to support our people in the workplace. Flexible working requests will be considered.
The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities.
If you have a disability and need any support with your application or require any reasonable adjustments to be implemented please do get in touch with the Recruiting Manager for this position so that the team can support you.
Qualifications
* Good standard of general education to GCSE level or equivalent including Math's and English
Experience
* previous Clerical experience
* Understanding of Microsoft applications
* Understanding of patient confidentiality and data Protection Act 1998
* Understanding of and familiarity of PAS
Knowledge
* Excellent communication/ interpersonal skills verbally and written, numeracy and literacy
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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